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“Hilton Disappointment”

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Hilton North Raleigh/Midtown
Ranked #11 of 84 Hotels in Raleigh
Certificate of Excellence
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Hilton Disappointment”
3 of 5 bubbles Reviewed March 31, 2014

Hubby and I had a weekend stay-cation this past weekend at this Hotel. I was really disappointed. 1) The rooms did not have a microwave 2) Rooms did not have a fridge either (wth? Even super 8 has fridges!) 3)Rooms were just okay. Definitly not worth the price. Nor was it what I expected from a Hilton Hotel. 4) Wi-Fi was terrible. 85% of the time it wouldn't connect.

One good thing was the indoor pool and jacuzzi. The area was clean and not crowded at all. In order to enter, you had to use you door key. So it felt safe. It was the best(and most relaxing) part of the whole weekend. Did I mention that the Clemson Track Team was there for a meet? Lots of young people running around, but they were pretty quiet.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, April 2, 2014
Thank you for your review. We are glad to hear that you enjoyed the pool and jacuzzi area. We hope you continue to stay with the Hilton family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

Traveler rating
    426
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    109
    47
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
rocky mount, nc, United States
1 review
5 of 5 bubbles Reviewed March 31, 2014

excellent and convient place to stay, very easy to access. convient to medical facilities. parking easy to access as well as a large parking area. bellhop was very helpful. place was very nice. free shuttle service was nice

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Plummer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, April 2, 2014
Thank you for your review. I'm happy to hear you found our location to be easily accessible and convenient. Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arden, NC, United States
2 reviews
5 of 5 bubbles Reviewed March 25, 2014

I have stayed at this hotel for many years for business conferences. The experience is always excellent. I love the recent updates. All of the staff is excellent and most helpful. Sometimes could use a little more help in the bar when conferences are in the hotel; it's a lot for one or two bartenders to handle. Had a great concierge/bellman; he was most helpful to our organization. Thank you.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, April 2, 2014
Thank you for taking the time to write your review. Our staff looks forward to our returning guests and hopes you will return for your next conference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spruce Pine NC, United States
1 review
5 of 5 bubbles Reviewed March 24, 2014

the Hilton Hotel was very gracious to us when we had our Disabled American Veterans and Auxiliary Conference there. They set the rooms up to our needs and worked with any requests that we had. Overall we enjoyed the experience and will return agin for the next conference.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, April 2, 2014
Thank you for your review. We are very happy to have our Disabled Vets stay with us. We hope to see you at your next conference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, United States
1 review
4 of 5 bubbles Reviewed March 17, 2014

Happy with the Executive room size, all rooms should be this size. The executive floor has a separate lounge which made it nice for evening snacks. The floor had more room for the rooms to be a but deeper but I still heard noise outside the room. I wanted popcorn, but settled for fresh cut potato chips. They were very satisfying.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, April 2, 2014
Thank you for your review, I'm glad to hear you enjoyed the executive floor and hope you will continue to stay with the Hilton family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed March 16, 2014 via mobile

Small lobby, meeting rooms are spread out. Guest rooms. .. Small bathroom...1 person at a time unless someone is standing in the tub. Housekeeping was horrible! Had to call & complain. I asked for ice while in executive lounge. .. answer I received. . We don't have any. If you are looking for Hilton service then look at another Hilton. Very disappointed & I will not be back!

Stayed March 2014, traveled on business
Helpful?
Thank rebecca7573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, March 17, 2014
Thank you for your review, we are very sorry for your unpleasant stay. Rest assured your comments are shared with our staff so we can make improvements. We hope you continue to stay with the Hilton family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

I knew by the way I was greeted at the front desk that this would be a good hotel. Perfectly comfortable, clean and affordable. Real coffee in room with cream, not creamer. What more could I ask for for my business stay?

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parishoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidtownRaleigh, Manager at Hilton North Raleigh/Midtown, responded to this review, March 17, 2014
Thank you so much for your review. I'm glad you found everything you needed during your business travels. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton North Raleigh/Midtown

Property: Hilton North Raleigh/Midtown
Address: 3415 Wake Forest Rd, Raleigh, NC 27609-7330
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Raleigh
#14 Business Hotel in Raleigh
#18 Romantic Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton North Raleigh/Midtown 3.5*
Number of rooms: 333
Official Description (provided by the hotel):
Business-oriented Suburban Hotel situated 4 miles from Amtrak station; 5 miles from State Capitol; 15 miles from airport. ... more   less 
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Also Known As:
Hilton North Raleigh Hotel Raleigh
Hilton Hotel Raleigh
Hilton Raleigh
Raleigh Hilton

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