- Clean rooms
- Decent gym
- Bahama Breeze next door
- Terrible service
- Long ride to airport
Got stuck at the airport for over an hour due to incompetent service. First, supposedly because of a power outage it took a half hour for the hotel to even answer the phone, apparently they don't have a backup generator. When they did answer the phone, it took over a half hour for the shuttle to arrive at the airport, even though when I called back I was told 5 minutes, then 15 minutes. I was in the process of booking another hotel when it finally arrived. I then found out why it took so long to arrive: the hotel is approximately 25-30 minutes away from the airport! Why they have an airport shuttle is beyond me, as I certainly would not have booked it if I realized the shuttle ride was that long.
The shuttle driver was very friendly and apologetic. He also arranged a taxi for the next day to go back to the airport ($50 cab ride by the way). The front desk supervisor was clueless and offered me a soda for all the trouble. Luckily, there is a Bahama Breeze restaurant next door that has good food.
I went to the concierge lounge to get a snack before bed. The concierge very rudely told me they didn't have any snacks and appeared annoyed that I had even bothered her with a question.
On the plus side, the room was clean and modern, the gym was of appropriate size for the hotel. Overall, the hotel property itself is not bad, but the service (with the exception of the shuttle driver) is absolutely terrible. That combined with the fact that it's such a long distance from the airport will definitely prevent me from ever staying here again.
- Official Description (provided by the hotel):
- Business-oriented Suburban Hotel situated 4 miles from Amtrak station; 5 miles from State Capitol; 15 miles from airport. ... more less
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- Also Known As:
- Hilton North Raleigh Hotel Raleigh
- Hilton Hotel Raleigh
- Hilton Raleigh
- Raleigh Hilton