I had to go to Raleigh for work and had wanted to stay at the Embassy Suites but they were sold out so I made a reservation at the Marriott and was just blown away by their amazing service. Every single interaction I had with the hotel staff was top notch and made me feel like a VIP at every encounter. It was truly amazing! First, they have a free shuttle from the airport to the hotel. Huge savings!!! The gentleman that picked me up was so friendly and warm spirited. He made me feel very comfortable. When I checked in the lady at the desk was very friendly and attentive as well. Later that evening as I unpacked, I realized I forgot my toothbrush. I called down to ask if they had one and it was brought right up to me and the girl that delivered it was very nice as well. The next morning, I had a "Thank you" note under my door handwritten by "Stephanie" (the girl that delivered the toothbrush) that thanked me for staying at the hotel and asked me to let her know if she could get me anything else. (At this point I started keeping track of names because I was already blown away by the service. I wish I had written down the names of the others). When I went into the dining room for breakfast, I was greeted by smiles and was shown right to my table. The food was delicious and my server Michelle was super sweet, friendly and attentive as well. The next day when I went in for breakfast, she remembered me and showed me right to my table again where I had a wonderful breakfast. I don't write many reviews but felt the need to say something about my fantastic stay at the Marriott. They truly made me feel like a valued guest and I will definitely stay there again when back in Raleigh.
- Official Description (provided by the hotel):
- Transformation is happening right here at the Raleigh Marriott Crabtree Valley and exciting things are unfolding throughout our entire hotel! In spring of 2016 we’ll be fully renovated and reborn, unveiling stylish and innovative new guest rooms, public spaces, meeting space, our restaurant, lounge, and outdoor areas. The one thing that will never change is our unwavering commitment to the exceptional service you deserve. As a guest of our Raleigh, North Carolina hotel you will find yourself in close proximity to North Carolina State University, Crabtree Valley Mall, downtown restaurants and top business parks. Enjoy breakfast, dinner or a drink while you’re here, and take advantage of our free Wi-Fi. This hotel in Raleigh Crabtree offers creative packages and special offers that will provide you an overnight experience like no other. Raleigh Marriott Crabtree Valley is ideal for business travelers, weekend travelers, and the local community to mix and mingle. ... more less
- Reservation Options:
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- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh