I had to go to Raleigh for work and had wanted to stay at the Embassy Suites but they were sold out so I made a reservation at the Marriott and was just blown away by their amazing service. Every single interaction I had with the hotel staff was top notch and made me feel like a VIP at every encounter. It was truly amazing! First, they have a free shuttle from the airport to the hotel. Huge savings!!! The gentleman that picked me up was so friendly and warm spirited. He made me feel very comfortable. When I checked in the lady at the desk was very friendly and attentive as well. Later that evening as I unpacked, I realized I forgot my toothbrush. I called down to ask if they had one and it was brought right up to me and the girl that delivered it was very nice as well. The next morning, I had a "Thank you" note under my door handwritten by "Stephanie" (the girl that delivered the toothbrush) that thanked me for staying at the hotel and asked me to let her know if she could get me anything else. (At this point I started keeping track of names because I was already blown away by the service. I wish I had written down the names of the others). When I went into the dining room for breakfast, I was greeted by smiles and was shown right to my table. The food was delicious and my server Michelle was super sweet, friendly and attentive as well. The next day when I went in for breakfast, she remembered me and showed me right to my table again where I had a wonderful breakfast. I don't write many reviews but felt the need to say something about my fantastic stay at the Marriott. They truly made me feel like a valued guest and I will definitely stay there again when back in Raleigh.
- Official Description (provided by the hotel):
- We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more less
- Reservation Options:
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- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh