Summary: staff was rude and unhelpful which made for a very unpleasant stay. Also, the floor we were staying on looked like a $29 roach motel.
On 12/18 I stay at this Marriott in order to catch a flight the next morning from RDU. Upon evening check at the front desk I requested that the shuttle take me to the airport for my 8am flight the next day. The associate responded "the shuttle doesn't start until 7am." I then asked what I should do and she stated that I should find another way to get to the airport. She did not give me any taxi information or other options on how to get to the airport; she also rolled her eyes at me when I started to walk away. Is 8 am really too early of a flight for a hotel that advertises free airport shuttles? Also, when I requested information on area restaurants I could eat at they were completely unhelpful. Stay somewhere else other than here.
- Official Description (provided by the hotel):
- We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more less
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- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh