I called the week prior to Christmas to make a reservation for 4 adults and 3 children for the Marriott Christmas buffet. First of all, I was sent to an answer machine but I left my request and my phone number and asked for a confirmation of dinner for 7 at 6:00p.m. I never received a return call (which should have been my first clue) but I am a Marriott rewards member and usually enjoy good service. After several days I called again---this time I was told there was no space until 8 p.m. I indicated my displeasure at being previously ignored and hung up. Shortly I did receive a call from a restaurant manager who apologized and said she would work me in at 6. The price was $35 per adult and $17 per child. I assumed the buffet would be quite lavish at that price. When we arrived, the place was half empty and it remained that way the entire time we ate. (Where was the lack of space?) The buffet was average or less, and there was nothing for the kids. We had to order separately from the menu for them to have anything at all to eat. The atmosphere was deadly---no one smiled or welcomed us, there was nothing festive, no music, and most of the clientele looked as if they had come in from working in their yards. I am totally embarrassed that I selected this place for our special family Christmas dinner. The bill was over $200 and I have had tastier food at McDonald's. I found this very sad at a Marriott property.
I do want to say that the one positive of the evening was our waiter Marcus. He was a delight and did everything possible to make things for us all. His nice personality and attention were much appreciated.
- Official Description (provided by the hotel):
- Transformation is happening right here at the Raleigh Marriott Crabtree Valley and exciting things are unfolding throughout our entire hotel! In spring of 2016 we’ll be fully renovated and reborn, unveiling stylish and innovative new guest rooms, public spaces, meeting space, our restaurant, lounge, and outdoor areas. The one thing that will never change is our unwavering commitment to the exceptional service you deserve. As a guest of our Raleigh, North Carolina hotel you will find yourself in close proximity to North Carolina State University, Crabtree Valley Mall, downtown restaurants and top business parks. Enjoy breakfast, dinner or a drink while you’re here, and take advantage of our free Wi-Fi. This hotel in Raleigh Crabtree offers creative packages and special offers that will provide you an overnight experience like no other. Raleigh Marriott Crabtree Valley is ideal for business travelers, weekend travelers, and the local community to mix and mingle. ... more less
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- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh