I called the week prior to Christmas to make a reservation for 4 adults and 3 children for the Marriott Christmas buffet. First of all, I was sent to an answer machine but I left my request and my phone number and asked for a confirmation of dinner for 7 at 6:00p.m. I never received a return call (which should have been my first clue) but I am a Marriott rewards member and usually enjoy good service. After several days I called again---this time I was told there was no space until 8 p.m. I indicated my displeasure at being previously ignored and hung up. Shortly I did receive a call from a restaurant manager who apologized and said she would work me in at 6. The price was $35 per adult and $17 per child. I assumed the buffet would be quite lavish at that price. When we arrived, the place was half empty and it remained that way the entire time we ate. (Where was the lack of space?) The buffet was average or less, and there was nothing for the kids. We had to order separately from the menu for them to have anything at all to eat. The atmosphere was deadly---no one smiled or welcomed us, there was nothing festive, no music, and most of the clientele looked as if they had come in from working in their yards. I am totally embarrassed that I selected this place for our special family Christmas dinner. The bill was over $200 and I have had tastier food at McDonald's. I found this very sad at a Marriott property.
I do want to say that the one positive of the evening was our waiter Marcus. He was a delight and did everything possible to make things for us all. His nice personality and attention were much appreciated.
- Official Description (provided by the hotel):
- We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your Raleigh Marriott Crabtree Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh