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“Renovations”

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Holiday Inn Raleigh Downtown
Ranked #38 of 85 Hotels in Raleigh
Concord, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Renovations”
Reviewed October 10, 2013

OK, so as a former hospitality industry worker I fully understand mass renovation projects, however, every hotel in have worked for finished the renovations before allowing a guest in the room. The main part of the room had been finished but the vanity area had peeling and ripped wallpaper. The hotel itself seemed very out dated even with the new look. OK, enough with the bad...now the pros of this property. Upon arrival, the guest service agent was very friendly and cheerful. Check in was a breeze. The parking deck was a bit confusing tho. Great view of town and a great location within walking distance of everywhere I needed to be while visiting the state capital.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hunter-Lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana B, Front Office Manager at Holiday Inn Raleigh Downtown, responded to this review, October 15, 2013
Good day, Hunter-Lynn! Thank you so much for choosing Clarion State Capital for your lodging needs! We strive for excellence and take pride in our dedicated staff, spectacular city view, and convenient location. We are currently in the middle of a large renovation process, and are anxious for our guests to experience the updated rooms as soon as possible. We value your input and will use it for improving our facility and services.

The most exciting changes have yet to come, so we hope to accommodate you in the near future at our brand new hotel!

All the Very Best,
Shana
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Franklin, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

We just came back from a Visit to Raleigh for The International Bluegrass Convention. We stayed at The Clarion for 4 days. While the hotel is under construction with renovations the room we stayed in had been completely updated. Beds very comfortable with updated decor and fixtures. It was a quick few blocks walk or rickshaw ride to Fayetteville Street where all the activities were. I ate Breakfast at the property only on the first day. You could order from the menu or they had a breakfast buffet. Below Average for Breakfast is a hard thing to rate but this I felt was the only negative The restaurant sits on the 16th floor with Beautiful views of Downtown Raleigh. From speaking with the staff they are working there way up with all new plans for restaurant/bar renovations. We will most definitely look forward to returning back to The Clarion next year for IBMA

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tntami2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana B, Front Office Manager at Holiday Inn Raleigh Downtown, responded to this review, October 6, 2013
Good day!

Thank you so much for selecting our property for your hotel accommodations! We strive to provided 101% in all that we do here at Clarion State Capital. Your feedback is welcomed and appreciated by our entire staff as we prepare for upcoming changes and remodeling.

We look forward to serving you next year for IBMA 2014, this time on a grander scale.

Yours In Hospitality,

Shana Baxter
Guest Services Manager
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Western NC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

Got off elevator and found boxes in the hallway, radio playing in room that they were working on. The TV remote did not work, could not turn on the TV without it. The air condition sounded like a truck outside running.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank i r S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed September 14, 2013

Stayed in Raleigh to visit the Sarah Duke gardens which were very beautiful.
Food was a bit of a walk and we had trouble finding a comfortable place to eat as the noise level in most places seemed to be deafening. More bars than restaurants.
We liked the circular parking with the lift connection to your floor.and the building shape gave each room a good view. Comfortable king bed and wifi. The hotel may be a little tired but we found it pleasant and comfortable.
A good hotel but probably could have stayed a bit further out and saved some money as it was one of those easy driving towns.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hugo64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana B, Front Office Manager at Holiday Inn Raleigh Downtown, responded to this review, September 24, 2013
Good day hugo64!

Thank you so much for staying at Clarion Raleigh State Capital! Our hotel is currently undergoing a major renovation to add and update amenities for all of our guests. We will utilize your feedback for training and modification purposes and we hope to be of service to you in the near future.

Again, thank you for staying with us during your trip to Raleigh.

All the Very Best,
Shana
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Palm Bay, Florida
Level Contributor
297 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed July 29, 2013

We stayed at this property for a family wedding which was being held there. We weren't sure about it since everyone was saying it was an older property and " a bit worn" but we were pleasantly surprised. There is free parking right in the building on the lower floors. The front desk staff was extremely nice and helpful as was all the other people who work there. We asked to be away from the elevator and we were. The view from the room was beautiful. We were on the 18th floor and we could see the whole city below. At night it was also very pretty. The room was a nice size but the bathroom was very small. The beds were comfortable and everything was very clean. The wedding reception was in the Top of the Tower which is on the 20th floor. We had a very good experience at the wedding and eating in the restaurant another night. We were within walking distance to many restaurants, churches and the Capital Building. Over all it was a very nice experience and the personnel were extremely nice and helpful.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MommamurphyFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Raleigh Downtown, responded to this review, August 5, 2013
Dear MommaMurphyFl,

Thank you for staying with us at the Raleigh Clarion Downtown! I am pleased you enjoyed the staff, the rooms, our Top of the Tower Restaurant and all we have to offer. We have the best views of downtown Raleigh and miles beyond. Happy to hear you also loved our location and all you could walk to around the area.

Please come back again to stay with us when you return to Raleigh.

Regards,

Donna
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Clearwater, Florida
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 16, 2013

Located in the heart of downtown Raleigh, the location cannot be beat! The property is a bit worn and the renovations planned and underway will help tremendously. Still, the facility is an old circular design, the bathrooms are small by modern standards, and it needs lots of TLC. My room was clean and comfortable. There was plenty of free parking - something I don't often find in center city hotels. While there is a no smoking policy on the property, this doesn't appear to have always been the case as there was sort of a lingering stale cigarette smell. The pool was closed and there was no complementary breakfast included with the room. The room charge was reasonable and I slept well. I won't rule out staying here on my next trip to Raleigh, but I would return for the location and not necessarily for the quality of the property.

Room Tip: Ask for a recently renovated room.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Raleigh Downtown, responded to this review, July 19, 2013
Dear Mary C,

Thanks so much for taking the time to provide feedback! We are lucky to have a wonderful location and great views. We are in the middle of a major renovation, with almost every inch of this property getting improved. Everything will be brand new in the rooms in the next couple of months. The lobby, restaurant/lounge and exterior will also be undergoing major renovation. We hope you come back and let us know what you think of our new hotel!

Regards,

Donna
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Raleigh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 10, 2013

The Clarion was a very nice hotel the only thing was that we could not get the room as cool as we would have like to ,and we were on the 18th floor so that might of had something to do with it but we had a great time and the bed that we had was great.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Raleigh Downtown, responded to this review, July 11, 2013
Dear Jeff B,

I am so glad you enjoyed your weekend with us! We are fortunate to have a great location in downtown Raleigh with wonderful views. We are in the process of a complete renovation, including new AC units. Sorry you missed having a new one during this stay. Please come back to visit us again and let us know how you like our brand new hotel.

Regards,

Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Raleigh Downtown

Property: Holiday Inn Raleigh Downtown
Address: 320 Hillsborough St, Raleigh, NC 27603-1786 (Formerly Clarion Hotel State Capital)
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #38 of 85 Hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Raleigh Downtown 3*
Number of rooms: 203
Official Description (provided by the hotel):
Newly rebranded to the Holiday Inn Raleigh Downtown, you will find all of the modern conveniences within our historic building located in the heart of Downtown Raleigh. Just blocks from NC's State Capital, Raleigh's Convention Center, the performing arts, fine dining and nightlife. Our hotel has completed its full renovation including guestrooms, restaurant and lounge, business center, fitness center, exterior entrance and all function space. ... more   less 
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Also Known As:
Clarion Hotel Raleigh
Clarion State Capital
Clarion Raleigh
Raleigh Clarion

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