Booked the Shopping Spree Package for the wife and I, just a simple getaway. Well, when I arrive I'm greeted at the front desk by a lady I can barely understand. I tell her I have the Shopping Spree Package, she looks as if she doesn't know what I'm talking about, then she says, oh, OK, everything in you're room. OK, I get to the room, a green shopping bag is sitting on the table. Included are 2 bottles of water, and coupons, no $25 gift card. I call front desk, some guy answers and tells me I have to come pick that up at front desk. Well why didn't you give it to me while I was just down there? duh. Well, we always bring our laptop everywhere we go, decided I'd check some emails, etc. Tried to get online, I'm jumping thru the hoops connecting, then at the hotel page, it wants another $9.95 to get connected to the wifi. Are you kidding me? I've never paid for internet connection at a motel. I called frontdesk. Guy answers, I explain my issue, he says since I got the shopping spree package internet not included. Come on guy, even McDonalds gives free internet access for crying out loud, I said. Well, a few minutes later, a knock at the door, front desk lady. She says they have no giftcard but brings me $25 cash instead, OK, whatever. And, she brings me the log-in code to get on the wifi connection. So, all said and done I guess they made it right, after complaining. Shouldn't have to go thru all that. Just honor what you say you offer on you're internet site. Train you're employees what you're packages are. And never try to charge for a complimentary service like internet connection. Now days that's like charging for towels.
- Official Description (provided by the hotel):
- The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more less
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- Also Known As:
- Embassy Suites Raleigh - Crabtree Hotel Raleigh
- Embassy Suites Hotel Raleigh
- Raleigh Embassy Suites