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All reviews evening reception omelet made to order breakfast raleigh crabtree complimentary drinks managers reception parking garage large mall directly across the street business trip breakfast was delicious shuttle service excellent stay indoor pool free breakfast fitness center enjoyed my stay
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Reviewed 3 weeks ago

New remodel, friendly staff! Clean, updated emenities. Amazing location, directly across the street from large shopping mall and nearby restaraunts. Good atmosphere for leisure or business travel. Worth a look

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank LoveTravel310757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 3 weeks ago

Thank you for your glowing review. It is always nice to know when our guests enjoy not only our hotel but the surrounding areas as well. We are proud to have a team that is so committed to taking good care of our guests. We will be sure to share your compliments with the entire staff! We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree.

Sachin Shourie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From the moment we arrived until our departure the entire staff was very accommodating . From the drivers which we were chauffeured to and from the mall and even when we left something at the hotel the driver immediately turned around to retrieve our item. Thank You Embassy Suites and I like the new decor!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank CHeri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 3 weeks ago

Cheri, thank you for your outstanding review of the Embassy Suites Raleigh - Crabtree and for letting us know you were impressed with our graciously appointed property. It is a pleasure to read that you were thoroughly satisfied with the impeccable service provided by our associates. Please be assured we will share your compliments with our team to recognize them for a job well done. Making our guests happy is our number one priority, so your comments show us that we are meeting that goal. We value your business and look forward to serving you again in the future.

Sachin Shourie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Another “wonderful” Diamond HH stay at a Hilton property. Checked in after waiting in line with the non HH members for at least 15 min. Then to be checked in by the front office manger and not even recognized as a HH member. He placed water bottles on counter, and I assume that was my greeting. I requested room to be defeathered, extra blankets and towels and rags. Took family to mall to shop for a few hours and returned to non of my request completed. Contacted front desk to be atagonized by whom I found out was the manager. I then just ended conversation and followed up with guest services. Tried to enjoy manager reception ordering food, but received cold food and silverware to eat with. Renovation looks great in the lobby that is. Rooms were just patched up they still have stains and same old bathtubs. What hotels have bathtubs anymore?

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank citycenterjason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 4 weeks ago

Dear Citycenterjason,

Thank you very much for staying with us and taking the time to give us your feedback. It was disappointing to read about your experience at our hotel. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this is not the impression that we like our guests to leave with. This level of service or lack thereof is unacceptable and will be addressed with our entire team. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in Raleigh.

Sachin Shourie
General Manager

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Reviewed 4 weeks ago

Love staying at the embassy by crabtree mall. They have great customer service especially ADRIANNE, I think that's how you spell her name.. she is one of the best front desk representative that I have ever experienced.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Realtravelerkells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 4 weeks ago

Kori, we appreciate your generous review of Embassy Suites Raleigh - Crabtree. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Adrianne! Thank you for staying with us, and we look forward to welcoming you back soon.

Sachin Shourie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Had a wonderful overnight stay at the Embassy Suites! Gorgeous renovation (loved the gym and available equipment). The shuttle picked me up at the airport in 20 minutes (even at 10:30 pm). The free breakfast was hot and substantial. Restaurant staff were so lovely, with great recommendations for lunch! Everything was sparkling clean and well appointed. Will definitely be returning the next time I am in town.

Date of stay: January 2020
Trip type: Traveled on business
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded 4 weeks ago

Amanda, thank you for the glowing review of the Embassy Suites Raleigh - Crabtree. We are thrilled to learn you loved our renovated property and that you enjoyed our breakfast as well as the quality of service you received. We appreciate your feedback and look forward to hosting you again soon.

Sachin Shourie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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