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“Great Value, Corner suites ROCK!”

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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #27 of 87 Hotels in Raleigh
Reviewed August 25, 2014

This is an older Embassy Suites, but it has been well cared for. It's located very close to the mall. So there's plenty of shopping and restaurants near by.

The value was incredible. Our room price included free snacks and drinks as well as a full breakfast. We you take those items into consideration it makes your travel dollar go much further! There is also an indoor pool and hot tub with towels provided and a good size gym.

Upon check in we each received tickets for complimentary beverages for that evening's reception. At the reception the drinks were good. Your basic free alcohol selection while supplies last. They also had free snacks...nuts, chex mix, chips and salsa. Also, during the reception appetizers at the bar were 20% off, if you wanted something a little more filling.

We sat in the expansive courtyard and enjoyed sangria and a bowl of chips and salsa. It was a great way to end an evening - and we didn't even have to leave the hotel!

The King Suite (corner suite) is quite large. It features a living room with a couch, chair, and TV. The couch is a sofa bed and there's plenty of room even when it's folded out. There is also a dining table/desk area. Our room had a microwave, small fridge, counter top, and bar sink off to the side.

The bathroom was an average size and very clean.

The bedroom was huge. Ours had a comfortable king size bed and an "in room" sink with counter area. Great for the morning rush when everyone in the family is trying to brush their teeth at the same time! It also had a large armoire and flat screen TV.

Breakfast the next day was wonderful. I had eggs/omelet made to order. There is also a breakfast bar with eggs, bacon, sausage, fruit, muffins, cereal, yogurt. Beverages included several types of juice, lemonade, and even soda.

Check in was great, very friendly. Parking was fine, they have some outdoor parking, but most is in a parking garage attached to the building.

My only complaint was one of the bar staff members was not very polite and wanted to ignore customers. We waited at the bar for several minutes to order a drink, but no one seemed to be working so we went to front desk. They advised someone should be working so we went back to bar. Finally, when we were ready to leave, a grumpy woman came over. We got the drink and went to the room. Later in the evening we went back down to the bar area and encounter the same woman. There was only one other patron (to whom she was talking) she seemed to try to ignore us for several minutes, but finally came over. All we needed was an extra plate for some of our food. You would have thought that we asked her to make the plate, from scratch!

Room Tip: Upgrade to the corner suite!
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  • Stayed: August 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank hsue12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded September 2, 2014

Thank you for taking the time to write such an extensive review! We are happy to hear you enjoyed our facility and location. We appreciate you letting us know about the staff. We have addressed this with the appropriate manager and will make certain this is not going to happen again. We pride ourselves on delivering great customer service. We apologize this was not the case for your visits to the restaurant & bar. Please contact me on your next stay and I will take care of your upgrade.

We look forward to seeing you on your next stay!


Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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570 - 576 of 987 reviews

Reviewed August 20, 2014

What a beautiful hotel with a lot of potential. If you have never stayed in an Embassy Suites you will be blown away. The rooms are large 2 room suites with a living room and a bedroom with a tv in each room. The rooms have a refrigerator and microwave with a wet bar and 2 vanities. The hotel serves evening snacks and drinks. They have an awesome made to order breakfast consisting of omelets, bacon, sausage, hash browns, fresh fruits and pastries. The only downside of the hotel is slowness of the elevators. We waited 10 minutes for an elevator one evening and what was frustrating was the fact that they did not have one of the elevators running on a night that was packed. I would definitely recommend this hotel. We enjoyed our stay.

  • Stayed: July 2014
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1  Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded September 2, 2014

Thank you for staying with us and writing a review! We are happy to have made such a fan of our brand! We do apologize for the elevator issue. We are currently working on a project to modernize all of our elevators and make them more fast and efficient.

We look forward to your next stay with us and the Embassy Suites brand!


Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

We really enjoyed the layout of the courtyard effect. Also the breakfast is excellent andthe eating area very pleasing. The garage parking directions to hotel elevator and to exits could be marked better.

  • Stayed: August 2014, traveled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded September 2, 2014

We are happy you enjoyed our facility and amenities! Thank you for bringing the signage to our attention. We will take a look at how we can address this at our next meeting.

We look forward to seeing you again!

Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

Always enjoy an Embassy Suite, evening reception and cooked to order breakfast are always very nice. Rooms are normally quiet, even if the lobby area is a little noisy. Rooms being back from halls helps to make for a quieter night.

  • Stayed: August 2014, traveled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded August 25, 2014

Thank you for your loyalty to our brand. We are happy to be your choice of hotels. Please let us know if there was anythgin that could bave made your stay better.


Jason Berry

Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2014

Called hotel prior to making reservations to validate availability of hotel airport shuttle service, provided flight times (0700 departure (RDU) and 2245 return RDU)) we were told we were golden (shuttle starts 0700 ends 2300 not posted on web site/s either) . Two cab rides and $80.00 later we fly on time. Noce hotel and stff.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank mlscott2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded August 25, 2014

Thank you for your review. We apologize if you were not able to use our complimentary shuttle and had to take a cab. Our shuttle runs from 7:00AM to 11:00PM daily. For arrivals we suggest you call the hotel when you land to be picked up and for departures we leave at the top of the hour. Departures do require a reservation to be made. We are happy to hear that you enjoyed your stay otherwise. Please contact the hotel directly if there is anything else we can do for you.

We hope to see you again!

Jason Berry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

This is my husband & I's go-to hotel! We stayed here the night after our wedding in December & had such a great time that we keep coming back! This stay, we actually lost my husband's cell phone. The staff looked thru all the bed linens to find it. They were so helpful!

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Alyson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded August 25, 2014

Thank you for making us your "go-to" hotel! We are happy you enjoy our facilities. We a pleased to hear that our staff was able to help locate the cell phone. We will share your comments about their helpfulness at our next staff meeting.

Please call the hotel direct for your anniversary stay.

We look forward to seeing you again soon!

Jason Berry

Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2014

I stay at this hotel often for business and really enjoy my experiences. The staff is courteous and helpful, rooms are always clean and Harold at the breakfast bar is always cheerful and attentive. He provides not only a great breakfast cooked to order but helps start your day with a friendly smile and quick conversation. I would recommend that if your travels take you near, do yourself a favor and stay here. Also there is a nice running/walking trail (Crabtree Creek) nearby to unwind after a long day.

  • Stayed: August 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonsberry, Director of Sales at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded August 13, 2014

Thank you for your wonderful review! We are happy to hear that Harold took good care of you during your stay. We will share this review with his manager. The trail near our hotel is the Raleigh Greenway. There is an app for smart phones "RGreenway" that helps make your run\walk more interactive.

We look forward to seeing you again!


Jason Berry
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#24 Family Hotel in Raleigh
Price Range: $149 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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