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“Very Inviting”

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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #31 of 86 Hotels in Raleigh
Raleigh, North Carolina
2 reviews
“Very Inviting”
Reviewed April 2, 2014

Very Nice Hotel. I would stay again. The hot breakfast was very nice, plenty of seating. The atmosphere was comfortable. The rooms were extremely nice! Beds were comfy and staff were courteous. The indoor pool was chilly though. The food was good and things seem to rotate smoothly throughout the hotel.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank sunbeam220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Kernersville, United States
1 review
Reviewed April 2, 2014

Such a great location, good rooms and good food. Such a shame that you have to pay for internet service, you have almost no cable service, and no security to monitor or keep noise to a minimum at night.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tico H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, United States
2 reviews
Reviewed April 2, 2014

Amazed that there are no bellman at this Suite to assist unlaoding your vehicle and getting your luggage to your room. My daughter struggled with an 8 month old, her aged mother and a fully loaded luggage cart. That is a lack of service.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
Reviewed April 1, 2014

Highly recommend this hotel for location in Raleigh area. The staff are so courteous and very helpful. Goes beyond limitations in helping and making your stay comfortable and memorable. Excellent food, hospitality and convenience best describes this hotel...

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManjunathVittala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, April 4, 2014
Thank you for taking the time to review our hotel! I am happy to hear that my staff was so accommodating.

We look forward to seeing you again soon!

Chris Cramarossa

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clementon, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 1, 2014

Stayed Friday March 28, 2014. Booked through Expedia 2dbl bed non-smoking. Traveled with 2 grown teenagers and my husband. Although I looked at the website the night before where they were still offering 2dbl bed non-smoking rooms, when I went to check in, I was told there were no double beds only king. Joan at the front desk was not very personable at all, very cold, blamed everything on Expedia. Now there must be some type of agreement with Hilton and Expedia for them to be able to advertise your hotel on their website so when do you take responsibility Hilton?? I asked if there were any cancellations to please let me know. The next shift coming in was never told that and there were cancellations. By the time I inquired again, the non-smoking rooms were gone. Also when I went to check out "Joan" again decided she was going to charge me for their regular room rate not the rate that I had on my confirmation from Expedia. I cancelled my second night and spent my money somewhere else!!

Stayed March 2014, traveled with family
Helpful?
1 Thank Danni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mililani, HI, United States
2 reviews
Reviewed March 31, 2014

Would highly recommend this hotel for location in the Raleigh area. It was across the street from the Crabtree Valley Mall. 10 minutes from North Carolina St. University and 15 minutes from Downtown Raleigh. You can't beat the free cooked to order breakfast and evening manager's reception (to include weekends).

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkin, United States
1 review
Reviewed March 28, 2014

Whenever I am in Raleigh, I stay here. The staff is way above standard and many have been there for years. Breakfast is worth the trip. The cook is the friendliest hotel employee I have ever come across. He really loves his job (especially for 6 a.m.). I highly recommend the Embassy Suites Raleigh - Crabtree. Maybe I'll see you there next time I visit. Rick

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, April 4, 2014
Thank you for your review Rick! We appreciate your loyalty to our hotel and brand. I will make sure the breakfast chef is recognized at our next staff meeting.

We look forward to seeing you on your next stay!

Chris Cramarossa

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Property: Embassy Suites by Hilton Raleigh - Crabtree
Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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