We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Done with Embassy Suites. Never again.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Embassy Suites by Hilton Raleigh - Crabtree
Ranked #26 of 87 Hotels in Raleigh
Reviewed August 21, 2013

Not worth the $130 price tag at all. Housekeeping stinks and forgets to replenish the coffee and creamer. Carpet has worn out spots all over the hotel and has dark stains and appears to have NEVER been cleaned. The décor has never been updated. Whoever is rating this motel at 4 stars must not travel very much because this place is a DUMP. The ONLY elevator is slow so be prepared to wait 10 minutes to catch a ride. The hot tub does not work - luke warm and the jets don't spray. They overbill my credit card. When I called about my reservation they could not find it so I thought I was calling the wrong Embassy Suites but I was not, and had to call them again and again and they still took 10 minutes just to confirm my reservation. The windows are dirty, so if you stay here plan on looking out the window through a heavy film of dirt with a view of the dumpster. There is a drip drip drip drip drip sound within the wall of the bathroom. The hotel is designed with large room windows facing into the atrium which creates echoes throughout the hotel and into your room with kids screaming and people getting liquored on the free drink coupons. I had to call the front desk due to people yelling at each other in front of that big window at 12: AM. Who thought this was a good design idea? No peace and quite in your room. I went to the restaurant at 7pm and stood at the hostess stand for 10 minutes and never saw a single employee so I left and had a candy bar for dinner. The low self esteem self hating despise my job and life front desk staff apparently thinks it's funny to play games and be rude with the guests. Be prepared to wait in line for a cup of coffee. Also when the coffee runs out at 9:30 AM and you notify the front desk, they say and do absolutely nothing. The television only has about 10 channels and with fuzzy poor picture quality from some cheap Chinese TV I have never heard of and you have to keep pushing the buttons on the remote over and over again to make it work. Never again. Embassy Suites is a total rip off.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this reviewResponded September 17, 2013

We’re sorry we didn’t provide the high quality of services you deserve and expected. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us.

Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be. If there is anything we can do for you, please let us know.


Chris Cramarossa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (988)
Traveler rating
Traveler type
Time of year
Language

750 - 756 of 988 reviews

Reviewed August 21, 2013

One of the best, if not the best hotels we've stay in thus far. Everything was outstanding with the exception of the elevator, it could have been a little faster. But, it was acceptable. I recommend this hotel and will be staying again on my next visit.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Henry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Outstanding facilities and staff. Breakfast was great. What more can I say. If you want a place that makes you feel at home away from home, this is the place. Very pleasant and helpful staff. My wife was shuttled to Crabtree Valley Shopping Mall and when she was ready to return, she was picked up in a timely manner.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank James A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

The hotel was extremely busy on the night I arrived, which you could not tell as the staff were very prompt and courteous upon reception. I arrive late at was checked in and sleeping within 10-15 minutes.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank NJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

My husband and I traveled here from Baltimore for our 1st anniversary just to get away for a few days. From check in to check out our experiences were quiet pleasant. Checked in and had just made it in time to receive our complimentary drinks which started our first evening well. Our room was cozy and we took morning naps each day after the early breakfast! The best Rest and Relaxation ever! The female chef was amazing at her craft, I marveled at how swift she was at the made order items and it ALL tasted great! He and I got what we were looking for and we usually had the pool to ourselves (24 hours) with the occasional 1 or 2 other guest that came and went. It was a perfect! One of my favorite parts about this hotel would have to have been the Atrium. It's HUGE! We loved having our drinks and breakfast by our "favorite spot". The plants, ponds and little waterfalls were very peaceful and the sounds were great to wake up to in the morning. Joan was at the front desk and she had a very lovely and pleasant demeanor and was very helpful during our stay. We will no doubt be back to this location in the future! We stayed for 5 great nights!

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rakia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

The Staff at this Embassy Suites is one of the most courteous I have encountered. The facilities are a little older as this Embassy has been at this location for some time, however the hotel is very well maintained. I would highly recommend using this location for business or personal travel.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Norrid R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

A short overnight at the Embassy Suites, but the hotel met my expectations for comfort. Very close to shopping and downtown. I wold recommend this hotel for business, individual and family travel. The hotel was clean and quiet - even though there were cheerleaders staying overnight.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Raleigh hotels
4.3 mi away
DoubleTree by Hilton Hotel Raleigh - Brownstone - University
0.6 mi away
Homewood Suites by Hilton Raleigh Crabtree Valley
6.9 mi away
Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Show Prices
Show Prices
Show Prices
2.1 mi away
Renaissance Raleigh North Hills Hotel
0.1 mi away
Raleigh Marriott Crabtree Valley
0.7 mi away
Hilton Garden Inn Raleigh / Crabtree Valley
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Raleigh - Crabtree? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#24 Family Hotel in Raleigh
Price Range: $149 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Hotwire, Priceline, getaroom.com, HotelQuickly and TripOnline SA so you can book your Embassy Suites by Hilton Raleigh - Crabtree reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing