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“Great stay and meal” 4 of 5 stars
Review of Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #35 of 83 Hotels in Raleigh
Gastonia, North Carolina, United States
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great stay and meal”
4 of 5 stars Reviewed July 21, 2013

Husband and I stopped for an overnight rest on the way to the Outer Banks last weekend. Greeted and checked in quickly and efficiently. Wonderful Manager's Reception. Had dinner at the little bar/grill right there in the hotel. Again, efficient service and good food. Elevator took awhile, as there were several large parties staying there (family reunion of over 100 people, birthday parties, etc.). Pool was crowded and loud, so didn't go. Breakfast was fantastic, as usual! They could do a little better with the "gym" also (need to have a larger area with more equipment). Overall, clean and good place for an overnight stay!

Room Tip: Ask for an upper room (9th floor), away from elevators
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MartineV77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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    114
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    42
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Raleigh, Nc
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 14, 2013

Stayed here for for nights with my two teenage daughters after driving for two days. We were moving to the area and needed to stay somewhere to stay until our household truck arrived. As usual, ES provided spacious and comfortable accomodations, a great breakfast, good snacks and drinks inthe evenings. It was nice having two tv's and a door to close between.
The only disappointing things were the elevators were ridiculously slow -we waited fifteen minutes once! If you take the stairs you end up outside. And, to get to parking structure you can only access from secondfloor, so two elevators to get to room. The other disapointment was that the hot tub was weird. When you turn it on it gets water all over the floor around it, and the jets are npt directional - couldn't center my aching lower back over one. They sortof just swirl warm water around. We were really wanting hotel with hot tub, but only went down once because it was so weird.
Overall, nice Embassy Suites, with some goofy quirks.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank VickyD2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, NC, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 12, 2013

Had a great time with evening reception, quiet room, comfortable bed, and a delicious full breakfast. Omelets made to order and plenty of choices. Decided to end out trip with a quick swim and whirlpool time but the water was freezing in the pool and the whirlpool was absolutely filthy. All kinds of stuff in the water, Nasty. The hotel was clean everywhere else and the atrium is beautiful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, United States
1 review
5 of 5 stars Reviewed July 10, 2013

The service I give this hotel is excellent in all areas. The omelet prepared each morning were delicious. The service was outstanding until we departed. Look forward to staying again. The location has mall, restaurants, and electronic stores with in a mile radius. Easy access to airport with shuttle which runs every hour on the hour. This is the place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lasheilla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, United States
1 review
5 of 5 stars Reviewed July 9, 2013

Boyfriend and I booked this hotel for the 4th of July and had a great time. Hotel was beautiful and staff was great. Room was in very good condition. Lots of restaurants and shopping across the street. Will def be back to stay!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ashlee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

When I arrived on July 6-2013 Brian who worked the front desk greeted me with a smile and when .I needed special request Brian assisted with no hassle thank you Brain for accommodation Rick who also works as a driver and front thank you also for your assistance. Overall this is a very nice hotel from top to bottom my room .I loved it my suite was very clean and very quiet the way I like it .The Embassy Suites is located across the street from a awesome mall with some nice restaurants and in walking distance or hotel shuttle will take and pick you up .The hotel has a wonderful staff very polite keep up the great job .I will tell family and friend about my stay here.

Sincerely
Diane Stetzer

Room Tip: corner room quiet and higher floor is better for noise
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DIANE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morehead City, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 8, 2013

Very average. Watch out for the fire alarm going off in the middle of the night. Furniture in room was run down. Room and bathroom met minnimum cleanliness standards. Breakfast buffet was OK. Nothing in particular to recommend this place.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
4 Thank Kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, July 12, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. Our staff is held to high standards when it comes to hotel cleanliness. We will take your comments under consideration as we continually work to improve our guest experience.

However, we would like to apologize for the inconvenience of the unforeseen fire alarm as well.

We hope you will consider staying with us in the future.

Thanks,

Chris Cramarossa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Property: Embassy Suites by Hilton Raleigh - Crabtree
Address: 4700 Creedmoor Rd, Raleigh, NC 27612-5802
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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