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Embassy Suites by Hilton Raleigh - Crabtree
Ranked #35 of 84 Hotels in Raleigh
Gilbert, Arizona
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The whole package”
5 of 5 bubbles Reviewed March 20, 2013 via mobile

This hotel is in a perfect location, breakfast was amazing - FULL cook to order breakfast. Happy hour drinks good and staff was friendly. Rooms nicely decorated and well kept. There is a Macaw in the bar area who can say Hi but when I went to capture on video...he Barked like a dog and scared me lol I haven't laughed so hard in awhile.
I will return here.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharkerisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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865 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
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English first
Oakboro, North Carolina, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2013

Conveniently located, the staff is wonderful. The breakfast was delicious with tons of options. The rooms were nice and very clean. Will definitely stay there again. The elevators are on the slow side, but really in the scheme of things, who cares. My whole group loved this hotel and we are already referring people to it.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
4 of 5 bubbles Reviewed March 16, 2013

For a weekend experience, this hotel was worth it. The closeness to the mall and other convenient areas made it easier to do things outside of the hotel. The suites overall were spacious and clean! The only area that lacked cleanliness was the elevators!
This is a family type hotel so it tended to be VERY noisey and loud! But if you have children, the indoor pool and complimentary breakfast are benefits of staying there! Everyone catered to me to ensure I had a great experience. Additional towels were brought to me when requested and everyone was professional!

Room Tip: Rooms are spacious and clean! Received a nice view from 9th Floor!
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HIMA10CE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, Washington, United States
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

I spent 5 days at the Embassy Suites Raleigh - Crabtree on business. At first glance the hotel seemed to be a bit dated and in need of some minor updating. However, as time passed I realized that although a bit dated, the hotel met and or exceeded all of my needs.

The entire staff I dealt with were professional and personable and the breakfast & Manager's social in the evening were first rate with quality hot food.

The pool and fitness room were first rate (dumbells allow for a great workout) and all equipment worked as it should.

My room was quiet, comfortable and clean. The towels and toiletries were adequate. The lighting was good and the wireless worked perfectly durig my entire stay.

The free shuttle service to and from the airport was greatly appreciated.

Will stay at this hotel again if ever in the area.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGL1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waxahachie
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

Let me start by saying that this was my first stay at an Embassy, and probably my last. The suites are wonderful, the rest, not so much. The parking is a joke. The 2 glassed in elevators for 9 floors another joke. It's very noisy. Just outside your door is 9 open floors of noice. we had a corner room and it was still noisy. The 4 days that we were there, the hotel was full of kids. Again, noisy, even at midnight.

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
1 Thank Susan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Level Contributor
178 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

Stayed here two nights for a conference at the end of February. Although the corridors were a bit noisy, with sounds penetrating the walls, the room was clean and spacious. The complimentary cocktail hour was just OK. The parking garage was in the back and was OK, but the checkin area was small and got a bit congested. Empty cars were left near the entrance in a narrow area, making it hard to get in the doors. The lobby staff were not the friendliest. Could work on improving customer relations, greet guests with a smile.

Hotel conference room was adequate and served our needs.

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Laura99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review, March 20, 2013
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry for the inconveniences. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

Chris Cramarossa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

We have never had a bad experience with Embassy Suites so it was a no brainer when we had to add a couple of nights on to our vacation and we had points to use. The rooms are a great layout if you have kids, just shut the door to the master and the kids can sleep on the pullout. TVs and sinks in every room, which is convenient. The breakfast is free and there is a free manager's reception every night with complimentary drinks and munchies. This particular hotel was really clean and the staff, especially the front desk and shuttle staff, were very friendly and helpful. The indoor pool and spa were a huge hit with the kids but I think the Macaw Raleigh in the lobby might have stolen the show. We definitely know where we will be staying if we have another stop over in Raleigh!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JTess1425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Property: Embassy Suites by Hilton Raleigh - Crabtree
Address: 4700 Creedmoor Road, Raleigh, NC 27612-5802
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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