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“Great Service”

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Courtyard Raleigh Crabtree Valley
Ranked #42 of 86 Hotels in Raleigh
Certificate of Excellence
GreenLeadersBronze level
Hendersonville
Level 5 Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Service”
Reviewed July 29, 2013 via mobile

Look. The rooms in business hotels are pretty much tha same. The difference maker is service. Pure ans simple. It's about how they make you feel, how they respond to your resquests. This hotel, and I have to give kudos to Risha in the bistro, exceed expectations. They even had my favorite scotch.

Stayed July 2013
Helpful?
1 Thank mikebaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Germantown, Maryland, United States
Level 5 Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 21, 2013

On our way back from Florida, we made reservations here. We experienced much the same as in all Marriott properties....excellent customer service, very nice room accommodations, and a pleasant atmosphere. The hotel has plenty of room for a family of 5 in one room since there is a king sized bed and pull-out sofa....and plenty of room to spare. The bathrooms were extremely clean and felt like new. The rooms have fridges and a wet sink area.

The only suggestions we can make are to have an ice machine on EVERY floor (we had to go downstairs) AND to have a complimentary continental breakfast for travelers. The rates are a little higher than other chains (Red Roof, etc..) so they should be able to afford to provide a little something for breakfast....at no additional charge.

Room Tip: Ask for a room on the 2nd floor....that's where the ice machine is.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank Richard Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 6 Contributor
155 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 12, 2013

I stayed at this hotel for two nights only, and it was a decent place to stay for such a short time. The room was nice and big. I enjoyed having a couch in the room, and the writing desk and chair were very comfortable. The king bed was very comfortable. My only complaints about the room: the tub wasn't cleaned properly (I found a worm in it), the black-out drapes were too short (the sun came into the room early in the morning), and the room could've been soundproofed better. One night I slept well, the next night, my neighbors woke me up in the middle of the night. Overall, this hotel is decent for short stays.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank wolfpackgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 27, 2013

Solid performer here. Friendly and well serviced rooms. Shuttle to the airport was really handy. Overall, very pleased to have stayed in this hotel. I stayed for just one night and so did not use too much of the hotel. Proximity to the airport is a big plus.

Room Tip: None to add
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RoamingBrit007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ardsley on Hudson, NY
Level 6 Contributor
279 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 12, 2013

Nothing outstanding but good hotel, clean rooms, new 'feel" pool in center outside nice if you're there in the summer- exercise room just fair, as was breakfast- a short drive to downtown- a place to spend a day or two if you're a tourist not any more- probably gets a business crowd during the week

  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank AlanONYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Ohio
Level 6 Contributor
142 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 7, 2013

Nice Marriott but seemed a little dated. Narrow halls, a little noisy. Some recent upgrades to the lobby but the rest of the hotel, including rooms need some work. Good location for NC State travel. Requested a King Room through our middle-ware (Concur) and got a twin queen room. Not sure if that was Marriott's mistake or Concurs.

  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pkelly8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level 6 Contributor
229 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 20, 2013

We stayed here while visiting family and the hotel was quite comfortable. The room was clean, bed comfortable, and room had all the modern amenities. Check in was fast and the staff was pleasant and accommodating. The location was excellent being near major shopping and the belt-line. Only complaint was the restaurant-area near the front desk. Every morning, the odors from cooking breakfast would linger in the hallway and lobby area. Management is aware of this issue and we were told it will be addressed in the future with new ventilation system.

Room Tip: This hotel hosts sports teams so check before booking.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShermanSUV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Raleigh Crabtree Valley

Property: Courtyard Raleigh Crabtree Valley
Address: 3908 Arrow Dr, Raleigh, NC 27612-4657
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Raleigh
#24 Family Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Raleigh Crabtree Valley 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Courtyard By Marriott Raleigh Crabtree Hotel Raleigh
Marriott Raleigh
Raleigh Courtyard
Raleigh Marriott
Courtyard Raleigh Crabtree

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