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“Holes in the comforter”

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Americas Best Value Inn Crabtree Raleigh
Ranked #39 of 86 Hotels in Raleigh
Certificate of Excellence
Washington DC, District of Columbia
1 review
“Holes in the comforter”
Reviewed April 27, 2014

Had to stay in smoking section because no non smoking was available. Even though the smoking rooms were at the end of the hall the entire hall way wreaked of smoke. Then in the room discovered the comforters had multiple holes in it. Called to get a new comforter and they weren't even surprised about it. Saying they didn't have any clean comforters with out holes. Even if I did smoke I wouldn't want to sleep with a comforter that has holes in it. To add to the problems the air conditioning kept turning off through out the night so had to sleep in hot, smoke smelling, nasty room. Barely got two hours of sleep I was so uncomfortable. Would never stay there again.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, June 24, 2014
Dear Valued Guest,

First of all I want to thank you for staying with us, and foremost, I would like to sincerely apologize about the smoking room. As we do offer mixed variety of rooms to accommodate wide range of clientele, we do fill up quickly on our non-smoking rooms.

Based on that, I really hope you try to make advance reservation and experience our non-smoking rooms and I assure you that you will not encounter such issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Any
English first
Clayton, North Carolina
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 12, 2014 via mobile

I can not say enough about their wonderful staff! Paul checked us in and was energetic and efficient in handling multiple guests. Jessica went above and beyond my expectations when she called me to confirm that it would be okay to give my husband an additional key since his name was not listed on my reservation. slso, Chris was extremely accommodating when I needed towels and a new reservation at 5am. Eveyone my husband and I encountered at this hotel was amazing! The management and owners should be proud to have these 3 employees on their payroll. The room was very nice for the rate and the complimentary breakfast was satisfying for us since we're not big on breakfast. It's a super convenient location surrounded by shopping, restaurants and leisure/historical sites. We will certainly return as well as recommended, especially with the 3 above mentioned employees who really helped make our stay top notch!

Stayed April 2014, traveled on business
Helpful?
Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,
I want to take a moment and thank you for recognizing our staff's hard work and dedication to providing exception customer service. We also want to thank you for choosing to stay with us.

We hope you make us your primary choice of staying with us when your here in the Raleigh area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, Montana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 9, 2014

I am originally from Raleigh and moving back to the area, so we needed a hotel for a few nights before moving into our apartment. America's Best Value did not disappoint. The staff was friendly and customer service oriented. The room is comfortable with a high-definition TV, microwave and mini-fridge, ideal for those in transit, families or business travelers. It is in a centrally placed location tucked away hidden, off the traffic congestion of Glenwood, while still offering close proximity to Crabtree Valley Mall, and only about 5-10 minutes from North Hills, Cameron Village and Downtown (15 minutes tops). It is so nice for the price. They have continental breakfast - not the best for allergy suffers/intolerances (I am allergic to soy and gluten intolerant), but decent breakfast otherwise. Nice having a treadmill on site and bike - not a deluxe gym, but ideal for a quick workout. Would recommend it to anyone!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ynpgal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,

Thank you so much for your feedback, we really appreciate your stay with us and happy to see that we continually succeed in offering our guest exceptional value at an affordable cost. Our entire staff works hard to maintain our service level and we are delighted by your experience here with us.

Thank you for staying with us and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

Good location close to mall and PNC arena. No surprises web site is accurate.
Rooms are a little small could have used a comfortable chair to sit in. Bathroom was remodeled beds seemed newer and comfortable. Staff were nice and helpful.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. First of all, I apologize for any inconvenience, and we will be sure to take your suggestion into consideration.

Secondly, I am happy that you found value by staying with us. Please continue to visit us and give us a chance to show you how we keep improving our services. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed March 21, 2014

Recently stayed at the ABVI on Arrow Way in North Carolina. The staff was friendly and helpful. The facilities were clean and comfortable. The only problem was a loud guest next door but after a little bit they quieted down without me having to engage management. I will look for ABVI as I travel from now on.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,

I am delighted that you found our hotel to be at good value. I do apologize for the noise issue. We do try our best to make sure all our guests find the stay comfortable as possible.

Once again, thank you for your response and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
2 reviews
Reviewed March 18, 2014

This hotel is located right next to the Crabtree Valley Mall. It is very clean and the rate is awesome. There is a Hampton Inn next to this hotel and it is 3 times the price. Why? This hotel is clean, great beds and breakfast in the am. what else do you need. will certainly stay again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eventpricegouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,
Thank you for your response, as always we are delighted that you found good value with your stay. Also, our entire staff works very hard to maintain cleanliness and to offer exception service.

We look forward to having you with us. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterbury, Connecticut
1 review
Reviewed March 10, 2014

Have stayed twice at this hotel while searching for a home in Raleigh. The staff is very pleasant and very accommodating. Customer service is a plus. Will definitely stay here again. Prices are even better compared to the great service they provide.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVICrabtree, General Manager at Americas Best Value Inn Crabtree Raleigh, responded to this review, April 14, 2014
Dear Valued Guest,
Thank you for taking the time out to let us know about your experience with us. As always, we appreciate what our guests has to say about us.

We are very fortunate to have a great staff in place to place our guests needs first.

As always, thank you so much for choosing to stay with us. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn Crabtree Raleigh

Property: Americas Best Value Inn Crabtree Raleigh
Address: 3921 Arrow Dr, I-440 at Exit #7, Raleigh, NC 27612-4624 (Formerly Windsor Inn Raleigh)
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Best Value Hotel in Raleigh
#25 Family Hotel in Raleigh
#30 Business Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn Crabtree Raleigh 2*
Number of rooms: 58
Official Description (provided by the hotel):
Welcome to Americas Best Value Inn Crabtree/Raleigh located just outside the Raleigh Beltline, only 5 miles from the center of the city and the capital city of North Carolina. Our 58 spacious newly renovated guest rooms provide guests with all of the comforts of home including free wireless high-speed Internet access, microwave, mini-fridge, cable TV with HBO, hairdryer, and free local calls. We also offer a free deluxe continental breakfast, modern business center, fitness room, and guest laundry facility. You can golf at the nearby Carolina Country Club, walk to an array of restaurants including McCormick and Schmick's Seafood, Brio Tuscan Grille, P.F.Chang's, or go shopping at the Crabtree Valley Mall. Our hotel is close to both North Carolina State University and Meredith College. Whether traveling on business at one of the government offices or Research Triangle Park, attending a convention, or just taking in the sights you are ensured a convenient, quiet, and comfortable stay. Our pet friendly hotel offers unbeatable service, an attentive 24-hour front desk staff, and competitive rates. At Americas Best Value Inn Crabtree/Raleigh, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Americas Best Value Inn Crabtree Raleigh Hotel Raleigh

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