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“Special attention by a staff member”

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Hampton Inn & Suites Raleigh Downtown
Ranked #9 of 86 Hotels in Raleigh
Certificate of Excellence
Tucson, United States
1 review
“Special attention by a staff member”
Reviewed August 11, 2013

Mr. Rolando from the front desk, noticing that I was not feeling well and needed medication offered to pick it up at the local pharmacy, did so very quickly and would not accept reimbursement. My gratitude to Mr. Rolando and my congratulations to the hotel leadership.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, September 4, 2013
Above and beyond is our mantra here at the Hampton Inn & Suites Raleigh Downtown. We are here to Service from Arrival to Departure. Everyone on property, from the Front Desk Staff and Housekeeping, to our executive management, will always do anything to service our guest.
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693 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Harpers Ferry, United States
1 review
Reviewed August 10, 2013

The staff is as courteous and welcoming as you could ask for. From registration to departure they were attentive to your needs without being intrusive. Amenitites and condition of lobby and rooms was excellent. Accessibility to several great restaurants was within walking distance.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, September 4, 2013
From the moment we greet you with the First Hello, to when we give you a temporary goodbye; we are always at your service! We are very proud of not only our service and location, but also the beauty of stylish Hotel in the heart of Downtown Raleigh-Glenwood South District!
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Jacksonville, North Carolina, United States
1 review
Reviewed August 7, 2013

The staff was awesome. They were polite, considerate, and generally concerned about our stay. The lobby was clean and tidy. The gentlemen and the front desk were very professional and kind. He gave us advice on places to visit. Awesome!!. The ladies running the morning buffet where the best!! Very clean rooms. They were very kid friendly too. If you have a family, it is worth the money. I wish i could remember their names. They all deserve a pat on the back and bonus. We stayed the first weekend in Aug 13.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, September 4, 2013
The Entire Staff would love to thank you for the GREAT Review you gave [especially the part about Bonuses!]. We work hard every day to be the Best in the World at what we do. We love having families come and staying with us. Because this place isn't just your hotel, it’s your home away from home!
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McPherson, United States
1 review
Reviewed August 6, 2013

The Hampton Inn in downtown Raleigh is beautiful! Very modern-looking. The staff is extremely friendly and helpful. The rooms were so quiet. The hotel is in a fun little neighborhood with lots of bars and unique shops. There is also a really nice mall not too far from the hotel. This was one of the most relaxing business trips I have ever experienced.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Christy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 26, 2013
We are very grateful for your great review! We adore our perfect business trip location. Not too far from great restaurants and bars, and just a hop skip and a jump away from the other essentials (malls and shopping). We hope you come back soon for another great business trip with World Class Hospitality!
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Bayside, New York
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 5, 2013

We stayed for one night on a Monday in July. The hotel is beautiful...very clean, new. Room was great. Very comfortable bed. We were on the fifth floor and it was very quiet (as I've read complaints about the noise).

I don't know if it's because it was a Monday (which I'm guessing helped) but the neighborhood was dead quiet that night. There does appear to be nice restaurants and bars nearby but we were there to visit friends so did not visit any of those places but if that is your goal than this is the perfect location because it's walking distance.

Breakfast in the morning was very good...lots of choices besides bagels and muffins. The woman who worked there also was very, very nice!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denise353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole S, General Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 12, 2013
Dear Guest,

Thank you for taking the time to share your experience with other travelers. We are so pleased that you enjoyed your room and our breakfast offerings as well. It will be a highlight for me to share your comments with the Housekeeping and Breakfast teams. They all work very hard to ensure our guests comfort and they do appreciate thank you's from our guests!

We hope the next time you stay with us, you will have time to explore the many restaurants and local shops within walking distance that you noted in your review! We look forward to welcoming you back to the Hampton Inn & Suites Raleigh/Downtown, in the near future.

Kind Regards
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Dover, Ohio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 3, 2013

Customer service was outstanding, the room was amazing... until around midnight when our room was still vibrating from the surrounding clubs. It wasn't only loud, you could hear the words to the songs. The hotel provides earplugs which makes it better but our 2 year old would not sleep with them in and she woke up a couple times. The hotel is walking distance from downtown if you don't mind a small hike or there is also the convenient, free, R-Line that stops half a block away and will take you to all the local attractions. I can't rate it higher than a three for the simple fact that the main thing you look for from a hotel is a restful night sleep and that was not provided.

Room Tip: Ask for a room on the quieter side. I'm sure they can tell you which side that would be.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 5, 2013
We are very grateful on your very honest review. We are prideful of our beautiful property, as well as our unique location. No two visits are alike in adventure, but coming here the service never lags behind regardless of what’s going on outside of our doors. We would like to further continue dialogue about your experience and orchestrating a new one next time you visit! Please feel free to continue this conversation at: christian AT hamptondowntownraleigh DOT COM. We would love to hear back from you!
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Memphis, Tennessee
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 30, 2013

Nice clean, new hotel in downtown Raleigh that is right in the heart of the restaurant/entertainment district. A hotel can't be more centrally located. Rooms are modern, most without views due to the fact that the location does not allow for them. Curiously only one elevator, and the single elevator is slow. Great breakfast. Parking across the street in a garage not attached. If you want to be in the middle of it all, this is the place.

Room Tip: Whereas frequent travelers usually get rooms on the higher floors, the fact that there is only one s...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MemphisRed519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 5, 2013
Very Thankful for your sincere words from your latest review of the Hampton Inn & Suites Raleigh Downtown. Now we know the location is everything people could want in an Urban Downtown location, but I can assure we have 2 elevators on property! We would love for you to come back, not only to check out the 2nd elevator, but to get another great helping of our Service and Hospitality!
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Additional Information about Hampton Inn & Suites Raleigh Downtown

Property: Hampton Inn & Suites Raleigh Downtown
Address: 600 Glenwood Ave, Raleigh, NC 27603-1589
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #9 of 86 Hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Raleigh Downtown 2.5*
Number of rooms: 126
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