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“this place is a flop house not a hotel”

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Extended Stay America - Raleigh - Northeast
Ranked #52 of 86 Hotels in Raleigh
Reviewed May 17, 2012

The school bus pulls up to this dump every morning because there are so many people living here.I stayed there for work several times because the company I worked for had a deal with this place for 32 dollars a day. There were always people sitting in the hallways and you could smell marijuana sometimes when walking by certain rooms.The common area or breakfast area was a hangout for the hoodlums who live there and the breakfast buffet was a total joke.The rooms were not clean by a stretch of the immagination but I have seen worse (not much worse).A few times I had to leave at 5 am for work and there were always sketchy looking people in the parking lot hanging around.The only reason I gave this place a 1 is because tripadvisor doesn;t have anyhting lower.Do not go to this place if at all possible!

Room Tip: A good room to have at this place would not be on the ground floor so it wouldn't be easy to bre...
  • Stayed: June 2011, traveled on business
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1  Thank Kvilletraveler_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Raleigh - Northeast, responded to this reviewResponded July 20, 2012

I recently received a copy of your review of the Homestead Raleigh - Northeast. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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71 - 77 of 85 reviews

Reviewed April 26, 2012

Beds werent very comfy n neighbors down the hall were loud till pretty late.. However. Room was fairly clean and service was ok:)

  • Stayed: February 2012
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Thank Redcrossfamily2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Raleigh - Northeast, responded to this reviewResponded July 20, 2012

I recently received a copy of your review of the Homestead Raleigh - Northeast. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the bed in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2012

the hotel was not very clean. I found an old razor in the the window sill, which i have a four year old daughter. the clerk want me to pick it up and throw it away. i told them no and that they need to come and do it. Which they then put on a glove before picking it up. The room seemed it was half clean. T.he pool area was very dirty. When we went in on Saturday it was dirty and when we went back on monday it was the same. The breakfast was non-existed. The noise limit was awful. One night it felt like someone was trying to break in. the whole home shock. Also the people across the hall where in and out all night long with slamming the door. When I complained to the manager he told me sorry and that he would get back to me, but never did. i would never stay here again.

  • Stayed: April 2012, traveled with family
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Thank michelle s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Raleigh - Northeast, responded to this reviewResponded July 20, 2012

I recently received a copy of your review of the Homestead Raleigh - Northeast. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of our guest corridors, to the personalized voicemail, is an integral part to creating a "home away from home" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rare, there are instances where a guest may hear noises from the surrounding area. Whenever we are informed of such disturbances, our standard operating procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2011

We arrived at this hotel after midnight after the Tim McGraw concert. I asked the front desk lady could we use the pool and she told me that it was actually closed, but that it would be okay to use it. We went to the room and it was pretty good for the priceline price I paid. I am not sure I would pay the full regular rate for this room, though. There was a full kitchen with dishes, etc. The bathroom was decent. The bed was decent. The roll away sofa bed was horrible. It had no support and the girl who slept on it kept falling through the bottom. It's possible that the sofa bed isn't used often so the staff doesn't know it needs to be repaired/replaced. The indoor pool was cold and over chlorinated, but we used it at night. There was no breakfast on Saturday morning.

  • Stayed: July 2011, traveled with friends
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Thank tinkerbell7283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2011

A couple of weeks ago, I stayed at this location & was very disappointed with my room. The desk clerk on 3rd shift was rude to me when I checked in & it seemed as if I was an imposition to her. (I have stayed here before & am used to the staff being rude and distracted, taking forever to check in.) Perhaps she was more interested in her friends who appeared to be hanging out in the lobby? The room I got had 4 wash cloths & no hand towels in the bathroom. The bathroom & shower did not seem very clean by my standards. The suite type room I received had an air conditioner /heater on one side of the room & a fan in the wall to blow air to the other part of the suite. The fan did not work. This made one side of the room really warm & the other side freezing. The kitchen had one old dirty pot and one old dirty pan in the drawer. There was no creamer for coffee & only 2 packs of sugar on the counter. There was no do not disturb sign. There was no pen or paper (hotel stationary or notepad,) available in the room. Their website says under Homestead Suites Amenities: "Cable television with premium movie, sports, and news channels." This is not the case at this location. They have Dish Network and maybe 20 channels (which does include 2 Showtime channels & some news stations, and 1 or 2 ESPN channels,) however, this is not how I would describe "cable," and certainly not "full or extended cable," which most decent hotels have. My room had 2 televisions, but only one remote. This was a problem when both TVs were in use by two different people. The mattress was hard & very uncomfortable and the 2 pillows were mushy feeling. The carpets seemed dingy as did the curtains, which were not very good at blocking out day light. There was a lot of noise from other guests (banging) while I stayed there, so if you're a light sleeper, this could be an issue. Also, the elevator was out of service & I had to lug my bags up to the third floor by myself. There is an old, musty, burned food smell throughout the hotel, most prevalent in the lobby area. The air conditioners in the hallways (enclosed) are inoperative or turned off. The "free breakfast" consists of nasty, funny tasting coffee, bagels, and toast. There is no "breakfast" on the weekends -why I don't know, most people eat breakfast everyday. The "free internet" at this location is terribly slow & unreliable, however for an exorbitant rate, you can upgrade to a faster tier of internet. I honestly don't know who I'd recommend this hotel to, it is not a very clean property & this was my last time I'll ever stay here. I realize this is a very negative & poor review, and I DID try to think of something nice /positive to write, however I can't come up with anything. Avoid at all costs.

  • Stayed: February 2011, traveled on business
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1  Thank ncfinepussy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2011

This is one of the very best Extended Stay America properties in the North Carolina area. Room is always clean and the front desk staff is always friendly and helpful I always try to stay at Extended Stay America hotels when I travel and this is one of my favorite hotels and I always choose this property when I travel to Raleigh. The hotels is close to downtown, the interstate although it is quiet and you would not know the interstate was there, also close to shopping Crabtree Valley Mall and the Town Center Shopping Complex as well as North Hills Mall. The breakfast bar is helpful and the internet is always very good at this location, all and all for the price you will not find a better hotel in Raleigh in this price group.

  • Stayed: December 2010, traveled on business
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Thank Achillean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2009

My husband and I recently stayed in the Homestead Studio Suites Raleigh - northeast. Though we only spent one night there because we were passing through, we could have easily stayed longer if needed. The room was impeccably clean, the bed comfy, and the service great. We would highly recommend this place again. Considering what we paid for a one night's stay, it was definitely the best bargin in the Raleigh area.

  • Stayed: April 2009, traveled as a couple
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Thank FloridaSassy45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Raleigh - Northeast

Address: 2601 Appliance Ct, Raleigh, NC 27604-2468 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #52 of 86 Hotels in Raleigh
Price Range: $61 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Raleigh - Northeast 2.5*
Number of rooms: 88
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Also Known As:
Homestead Studio Suites Raleigh / Northeast Hotel Raleigh
Homestead Suites Raleigh
Homestead Raleigh
Extended Stay America Raleigh
Raleigh Homestead Suites

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