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“Clean hotel. Awful beds, very hard and uncomfortable.”

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Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area
Ranked #48 of 86 Hotels in Raleigh
Reviewed March 20, 2013 via mobile

Great location. Close to whatever you would need. Hotel was very clean and the breakfast was good. They ran out of towels during our stay and the beds are hard as rocks. Being your own towels and an egg crate. :)

  • Stayed: March 2013
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Thank Christina5122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded April 22, 2013

On behalf of Best Wester Raleigh I thank you for taking your time to send your feedback.
I understand the beds were not comfortable to you ,I apologise for the dis-comfort.We try to make the guest feel home away from home but I am sorry for the beds being hard for you.Hope on your next visit we will show couple of beds and will try to accomdate in the bed which you feel comfortable.

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Reviews (164)
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115 - 121 of 164 reviews

Reviewed March 15, 2013

There were zero issues with this hotel and a pleasant surprise. We stayed at this hotel after much searching for a good price and a pleasant stay. I dont know how it could have been any better. Yes-it is not a brand new hotel but it was spotless. The cleaning crews are usually unsung hero's and only left with complaints when something is wrong. I looked at this room with a virtual magnifying glass and there was nothing but totally clean (even in corners) spotless. The room was clean and fresh. There were many sport families staying we could spot and we never heard any sounds-and some were maxed out with lots of kids staying in one room. It was with a sigh of relief when we viewed our room because two friends also stayed here with our suggestion that were too busy to find a hotel. They were also very happy. There was a great tv with great channel selection. Our laptop was quick and easy hook up with internet- free-
breakfast was very good-beds super super comfy-fridge/micro - large bath with plenty of hot water - greeting staff was quick and efficient-If you are seeking a very clean-comfortable deal this is a great choice. If you are seeking a new updated decorated room-this is not it-but I would like to say these cosmetic issues were simply not important to the comfort or clean,the important issues such as a perfect bed, new version tv and great internet were all in place-nothing felt old or musty. Location perfection for lots of restaurant and shopping options-easy to find hotel.

  • Stayed: February 2013, traveled with family
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Thank wecacnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded March 16, 2013

We at Best Western strive to make the stay of each guest comfortable and I am happy and grateful to you for taking the time to fill in this survey.We appreciate your business and looking forward for your future stays

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Reviewed March 5, 2013

We had teenagers running up and down the halls at 3:00 am. It was so bad the police were called. These teens were there for a sweet 16 party. I have stayed in alot of hotels because my granddaughter plays travel softball and at 11:00 these girls are in their rooms. Will never stay there again and I have already passed the word to our friends

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
Thank nanny6906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Peaches R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded March 5, 2013

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Reviewed February 24, 2013

  • Stayed: February 2013, traveled on business
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Review collected in partnership with Best Western
Thank Keith S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 2, 2013

My siblings and I stayed here January 27 and 28, 2013 to be with our Mother as she passed away at Wake Med Hospital. We arrived in a hurry without reservations and booked two rooms for the first night. We were emotionally exhausted. We had to rush back to the hospital the next morning not knowing how long we would be gone. The front desk staff allowed us to leave our luggage in the rooms indefinitely until we knew if we needed to stay another night or not. When we returned the second night a young man named Clyde working behind the front desk even offered some comforting words about death that really were wise beyond his years. During our stay the front desk staff even delivered a wine bottle opener to our room at our request. Somehow they found one for us. The continental breakfast was just what we needed our last morning there. I recommend the homemade waffle. Our room was clean. The big screen TV was nice. The suite fold out couch, microwave, and refrigerator were all clean and functioning properly. We are staying there again when we return for the memorial service.

  • Stayed: January 2013, traveled with family
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Thank Luke C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raleighinn, General Manager at Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, responded to this reviewResponded February 4, 2013

I appreciate your time in taking the survey and looking forward to your future stays
.Thank you so much and we all pray God to give you the strenghth to bear the loss of your mother.

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Reviewed January 12, 2013

It was a nice hotel and we didn't hear our neighbors unlike some other hotels. The room was fairly basic but clean. The pool was also clean and warm. The front desk staff when we checked in was nice and helpful with directions. The morning staff (owner I think) allowed me to use the office computer to print out some information when the public computer's printer was recalcitrant. There was a second lobby like area on the second floor that was nice. To leave it required that you make a right and then an easy U-turn. Finally there was no onsite laundry machines but a coin op was close by. If I needed to go back to Raleigh I would likely stay there again.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank JAMES B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area

Address: 3618 New Bern Ave, Raleigh, NC 27610-1233 (Formerly Raleigh Inn & Suites)
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 86 Hotels in Raleigh
Price Range: $93 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Idealy situated near wake-med hospital on I-440 exit 13B. Near to downtown and all major attraction ... more   less 
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Also Known As:
Best Western Raleigh Inn And Suites
Best Western Raleigh Hotel Raleigh
Raleigh Best Western

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