Do not stay at this place. First of all, they make unauthorized charges to credit and debit cards and then argue that they're correct. The clerk said it takes 3-4 business days for the "credits" to appear on your credit card. The rooms are filthy! The pillow cases were smudged with mascara and the underside of the comforter was dirty. When I questioned the front desk clerk, Lakeisha Williams, about this at 10:15 p.m., she said I should have checked the bed earlier because it was too late by then to change it. (My colleage and I had just returned to the motel after earlier checking, at which time we only had a few minutes to drop off our luggage before returning to a clinic at Meredith College. We hadn't had time to thoroughly check the room.) There was garbage behind a chair in the corner of the room. The room was supposed to be smoke-free, but smelled of cigarette smoke. The clerk at checkout said all of the rooms are going to get the cigarette smoke smell because of the rooms that are NOT non-smoking rooms. She said the smoke filters throughout the rooms via the venting system. There were men hollering and partying on the balcony until almost 4:00 a.m. There was a strange man walking around looking in vehicles and the clerk refused to do anything about it. Ms. Williams copped an attitude with myself and another family who were staying there for the same reason we were (to attend a vocal competition at Meredith). She was extremely rude and hateful. The lady on the day shift (yesterday afternoon and again at checkout this morning) was fine yesterday afternoon (in the presence of another employee), but was very rude and hateful this morning when my colleage discovered almost $300 in unauthorized charges to their debit card! Also, I went to the office to get a receipt and was going to return to the room to get my luggage, but the clerk said I couldn't get back into the room because when she ran the receipt, the key was deactivated. Obviously, I wasn't going to leave my laptop, purse and luggage in an unlocked room that I couldn't see from the office! The establishment is far below standard and I advise NOT staying here! Would I recommend this hotel to a friend? NO - I wouldn't even recommend it to an enemy!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Extended Stay, Expedia, Hotwire, Orbitz, Travelocity, Hotels.com, Priceline and Cancelon so you can book your Extended Stay America - Raleigh - Crabtree Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homestead Studio Suites Raleigh - Crabtree Valley Hotel Raleigh
- Homestead Suites Raleigh
- Homestead Raleigh
- Raleigh Homestead Suites
- Extended Stay America Raleigh