In Raleigh on business and chose the Homsetead Crabtree because it was cheap and close. Attempted to make a reservation by phone but kept being put on hold. I walked in for a 1 night stay and lobby was empty. Staff seemed nonchalant. I asked why I kept being put on hold and was told that desk staff doesnt want to risk getting an unfavorable anonymous survey score from corporate for not making reservations properly so they put guest on hold until they hang up! I have never heard anything so ridiculous!
Check in took about five minutes and I was off to my room. Room key did not work so I was back to the front desk to re-key then back to the room. Room did not smell bad so I was off to a good start. Then shut the front door behind me and saw that the 2 sliding mirrored closet doors were completely missing. I was looking straight into a closet with a broken clothing hanger rack. Screw was coming out of it so it was hanging askew. And the iron holder was empty- no iron. Luckily my clothes were laundered elsewhere and already pressed.
I checked for bed bugs and was happy to find none then proceeded to unpack. Dirty carpet so I kept my shoes on. The amenities are bare bones. 2 tiny bars of soap. There were 2 forks and 1 spoon in the silverware drawer and pots and pans in the cabinet. I asked for 2 extra blankets and was told they will have housekeeping bring them later. Stayed gone all day and came in extremely tired at night so the horrible bed wasnt really too much of an issue.
The next morning I called to extend my stay because my meeting was postponed and was told that was fine. Around 10:30am, while in the shower, I hear an incessant banging on the door for 2 to 3 minutes. I eventually come out of the bathroom soaking wet and feeling very angry and see a housekeeper knocking. I shout through the door that I dont need anything and she CONTINUES to knock until I finally open the door and she says to me in broken english "heres the 2 towels you ask for" while looking past me into my room. OH MY GOSH! I did not ask for towels, I asked for blankets and you have got to be kidding me! It's the NEXT DAY! So I start getting dressed.
At 11:01am I have another knock on the door. Again I yell through the door that that I dont need anything but knocking continues until I open it in my towel-fuming mad. This time it is a front desk associate saying "I need payment for this room" while obviously looking past me into the room. I tell her that my credit card is on file and I already called front desk to extend the stay. She says to me "I'll check that and I'll be right back" then turns around and walks away. By now I am considerably more angry. Then I get a phone call in my room saying "ok your credit card went through" and she hangs up. No apologies. Nothing else. For some reason I felt like the staff was checking up on me in a very unpleasant way and since when do you pay with a credit card then get a knock on the door requesting payment?
The room was uncomfortable and visually unappealing but I didnt expect the ritz for $45.99. However I did expect to be treated in a respectful manner and just left alone. The staff treats the guest as a nuisance and customer service is non existent. Don't do it! It doesnt matter how cheap it is. No one should pay to be treated this way.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Extended Stay, Hotels.com, Expedia, Travelocity, Priceline, Cancelon, Orbitz and Hotwire so you can book your Extended Stay America - Raleigh - Crabtree Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homestead Studio Suites Raleigh - Crabtree Valley Hotel Raleigh
- Homestead Suites Raleigh
- Homestead Raleigh
- Raleigh Homestead Suites
- Extended Stay America Raleigh