Despite having a printed email confirmation I was told my reservation did not exist when I arrived.
I was then told Wyndam gave my reservation & credit card information away to someone else.
I was left standing at the front desk for 90 minutes while the clerk kept walking away to check in other guests. The 4th time I asked to see a mgr, the clerk yelled "it's not my fault!", then began to cry and walked away from the counter.
A Gen'l mgr arrived and discovered a flaw in the system allowing them to give my reservation and credit card information away. She said she would stay on top of the customer care ticket and insist they comp my room for the inconvenience and would call me back.
That was 10 days ago. I just called to find out what has happened and was told there is no resolution because my reservation didn't exist.
- Official Description (provided by the hotel):
- The newly built Wingate by Wyndham State Arena Raleigh/Cary Hotel is a smart, modern lodging choice, only minutes from The PNC Arena, NC State University & Carter-Finley Stadium, NC State Fairgrounds, Triangle Research Park and RDU Airport. Our smoke free hotel offers numerous amenities and services for modern-day business and leisure travelers such as our complimentary hot breakfast, indoor pool & jacuzzi, 24-hr fitness center, business facility and sundry shop, hosted bar hours,and over 1,000 square ft of boardroom & meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham State Arena Raleigh / Cary Hotel Raleigh