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“Another Great Stay” 5 of 5 bubbles
Review of Courtyard Raleigh North/Triangle Town Center

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Courtyard Raleigh North/Triangle Town Center
Ranked #13 of 84 Hotels in Raleigh
Certificate of Excellence
Spartanburg, South Carolina
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Another Great Stay”
5 of 5 bubbles Reviewed April 12, 2014

I have stayed at this Courtyard many times while visiting my sister in Raleigh. It provides a consistently exceptional experience with respect to the things I want in a hotel -- a clean room and a comfortable bed at a reasonable price. As usual, my room was spotless. The bed was great. The staff was pleasant and helpful. I do miss the free coffee that used to be in the lobby in the afternoon and in the morning, but there is a coffee pot/coffee in the room. Overall, I think this is a great place, and I look forward to future stays.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RedsFanSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, April 18, 2014
RedsFanInLex,
Thank you for your review and continued patronage at Courtyard Raleigh Triangle Town Center. We appreciate you selecting our hotel while in town visiting your sister, and we're pleased to know we consistently provide an exceptional experience. We look forward to welcoming you back as our guest for your future stays. Thank you once again for your great review.

Kind regards,
Katrina Leavitt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

266 reviews from our community

Traveler rating
    178
    66
    14
    5
    3
See reviews for
82
30
11
100
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Any
English first
Hampstead, NC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

The Courtyard by Triangle Town Center is our "Go To" place when we come in town to visit our 2 sons. The hotel is always clean and the front desk crew is welcoming. Our favorite is Diane who greets us and makes sure we are happy while there. Always wonderful to have a smiling face and being called by name!! The beds are comfortable and the shower is great. Have not used the pool yet but the Starbucks Bistro is great for morning breakfast. Very convenient off 540 and handy for shopping at the mall.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Topsail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, April 9, 2014
Topsail,
We're thrilled to be your "go to" hotel when visiting your sons and thank you for sharing your experiences at Courtyard Raleigh North Triangle Town Center. I look forward to commending our staff on their excellence in service. I will be certain to tell Diane that her warm hospitality consistently makes for a memorable stay. We look forward to your next visit and appreciate your continued patronage. Thanks again.

Sincerely,
Katrina Leavitt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 30, 2014

Carmen is the best bartender known to mankind. My girlfriend and I met for a drink after a long day of work and she greeted us with a smile and made the experience very enjoyable. Carmen is very refreshing. We will certainly be returning.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sam1686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, April 6, 2014
Sam1686,
Thank you for writing a review from your visit to Courtyard Raleigh Triangle. I especially appreciate you recognizing the friendly service Carmen delivered during your stay. I look forward to sharing your compliments and commending her efforts in service. We'll enjoy seeing you again in the future. Thank you again for writing.

Sincerely,
Katrina Leavitt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 28, 2014

We visited NC for the fist time and stayed at the Courtyard. Absolutely loved the location. The staff helped make our visit an enjoyable one. On arrival we met Vern - an absolute delight. He is attentive and his interpersonal skills are excellent. Dianne demonstrated patience. I only called her six times to ask the same question. Lamont was extremely professional.

The Castillos

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, April 6, 2014
Sandra C,
Sincere thanks for your enthusiastic feedback regarding your recent experience. We are thrilled your first visit was memorable, and that our staff's excellent service played a part. I look forward to sharing your compliments with Vern, Dianne, and Lamont and commending each of their outstanding efforts in hospitality. We hope you'll return for another visit with us at Courtyard Raleigh North Triangle Town Center. Thank you again for writing.

Sincerely,
Katrina Leavitt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 27, 2014

Will the bartender at the bistro was phenomenal! Incredibly friendly, in addition to being very helpful! He went above and beyond, and his efforts to provide great service are second to none!
Katrina the general manager was also incredibly polite.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, April 6, 2014
Matt B,
It's great to hear from you! We appreciate you taking a moment to share your kind comments from your stay at Courtyard Raleigh North Triangle Town Center. Our staff strives to exceed guest expectations through genuine and sincere hospitality and they will be thrilled to receive your compliments. Thank you again for writing. We hope to see you back on property again soon.

Sincerely,
Katrina Leavitt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed March 23, 2014

Chose this hotel based on other reviews. Appears my experience is out of the ordinary for this location. Waited in line with about four other guests to check in while only one person was working the desk. Employee, Vernon, was very professional and friendly and apologized for the wait. Immediately upon entering the room I noticed it had a door adjoining the next room. The deadbolt on that door could not be engaged from my side. I was a lady travelling alone with my teenage daughter and safety was first on my mind. I called the front desk and was told someone would be up in about five minutes to take a look. Our intention had been to check in, drop our bags and go back out right away. After thirty five minutes I again called the front desk. I was advised they were busy and would get someone up once they had the opportunity. I explained I was waiting for this to be corrected so I could leave. After another thirty minutes I walked down to the front desk where there were multiple guests waiting to check in and ask questions. Again, Vernon was there alone doing as much as one person could do. Someone came over from the bar and asked if he could help me. I explained the situation and asked to be moved to another room or my money be refunded so I could find another hotel. He introduced himself (Will?) and told me he is the bartender but he would gladly try to fix the deadbolt. Again he was very friendly and apologetic for the situation explaining they were short staffed. Got back to the room where my room key would not work..he said likely because I held it near my cell phone. He was able to fix the deadbolt. The door and locks were not even so it took a little effort. Went out for the evening. Got back and my other room key would not work. Had to go back to the front desk to have both keys reactivated so we could enter the room. I have never had this happen before and have had a cell phone for years. After showering we turned the TV on. Apparently they have digital TV. It would work for five to ten minutes at a time and lose the signal. My daughter and I were already in our nightclothes. At this point it was not worth getting dressed to 1 move to another room or 2 have someone try to fix the TV. So we had no TV in a $110 hotel room. The room itself was nice but the experience was horrible. I had planned to discuss it at checkout however, the female of Asian descent (I did not get her name because she quickly dismissed me)never asked how my stay was and immediately gave me the impression I was interrupting something better she was doing. Will never return. Marriott, you should check the issues in room 225.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SusanRaye69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, March 25, 2014
SusanRaye69,
Thank you for writing and bringing your concerns to my attention. This is not typical of our hotel and staff, and we are very sorry for the inconveniences you experienced. Your satisfaction is important to us and we hope to speak with you directly regarding the issues you encountered during your stay. Thank you again for your feedback. We hope to provide a more positive experience in the future.

Sincerely,
Katrina Leavitt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 18, 2014 via mobile

This hotel was neat and very, very clean. It exceeded my expectations! The staff was extremely pleasant and friendly and would accommodate you any way they could. There was a nice outdoor lounging area, were you could drink our coffee in the morning or just rest an relax. The hotel was within walking distance of restaurants and a large mall, and a main highway. You could not ask for a more convenient location.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hazel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, March 25, 2014
Hazel D,
Many thanks for your review and complimentary feedback from your recent stay at Courtyard Raleigh North Triangle Town Center. It’s wonderful to hear that we exceeded your expectations in service and cleanliness, and we’re glad our location added convenience to your travels. We hope to see you back at our property again soon. Thank you again for writing.

Sincerely,
Katrina Leavitt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Raleigh North/Triangle Town Center

Property: Courtyard Raleigh North/Triangle Town Center
Address: 3401 Sumner Blvd, Raleigh, NC 27616-2951
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Raleigh
#10 Romantic Hotel in Raleigh
#12 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Raleigh North/Triangle Town Center 3*
Number of rooms: 109
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott, located at Triangle Town Center in North Raleigh. The thoughtfully-appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy fresh, plush bedding, modern and flexible spaces including a mini-fridge and well lit work space with free Wi-Fi. Enjoy breakfast, Starbucks coffee, dinner and cocktails at the on-site Bistro. This hotel in Raleigh's Triangle Town Center is a convenient location to a wide variety of restaurants, shopping and entertainment. Many area businesses and attractions such as WRAL Center, PNC Arena, Adventure Landing and Walnut Creek Music Pavilion are also close by. Take a dip in the indoor pool and don't miss a step in your healthy routine in the fitness center. Everything you need is at your fingertips here at the Courtyard by Marriott Raleigh North/Triangle Town Center. ... more   less 
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Also Known As:
Courtyard Raleigh North/Triangle Town Hotel Raleigh

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