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“Excellent Customer Service”

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Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Ranked #2 of 84 Hotels in Raleigh
Certificate of Excellence
Islip Terrace, New York
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Customer Service”
5 of 5 bubbles Reviewed May 22, 2014

Bill the driver was wonderful. The shuttle will take you anywhere you need to go and each driver had wonderful recommendations of restaurants and places to visit. Every staff member said hello and took the time to wish me a good day. The room was comfortable and very clean. The hotel was very clean.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank MamaMia2957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear mamamia2957. - “My My” thank you for sharing your experience at our “new generation” design Embassy Suites RDU / Brier Creek and for your recommendation on TripAdvisor! We are very proud of all of our staff for their continued efforts to provide spotless accommodations, exceptional service and an outstanding experience to all of our guests as we are also very proud of our beautiful hotel! Bill will certainly appreciate being recognized as he makes a positive impression on so many of our guests. Thank you for sharing your experience and we look forward to seeing you during your future visits to the Raleigh Durham area!
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1,096 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Asheville, NC, United States
1 review
5 of 5 bubbles Reviewed May 21, 2014

Having stayed there for the first time, we would definitely stay again. Efficient, courteous staff, very clean suite, delicious breakfast. What more could one ask for? (except perhaps a quieter heater/air conditioner, one that didn't blow from the ceiling down onto the bed).

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thelma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear Thelma C – Thank you for your very kind comments about our staff during your stay at our “new generation” Embassy Suites in RDU / Brier Creek that you shared on TripAdvisor! We are glad you liked our design and amenities during your stay. Please accept our apology that you had problems with the HVAC in the room. A member of our team would have changed the direction of the vent away from your bed so it would not have disturbed you. In the future, please let us know how we can take care of any of these important details to make your stay more comfortable. We do appreciate this feedback as we are constantly seeking ways to improve the quality of our Guests experience during their stay. Thank you for sharing your experience and we look forward to seeing you during your future visits to the Raleigh Durham area!
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Richmond, United States
1 review
5 of 5 bubbles Reviewed May 14, 2014

Stayed in a king suite. Very comfortable and well kept room. Hotel amenities, pool, spa and exercies facility are exellent. Full service hotel with restaurant bar. The location is near a great number of restaurants and shopping. I would stay at this hotel again if I were in Raleigh with my family. I attended for a business trip - the conference center was nice as well.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear Frank B - Thank you for sharing your recommendation of the Embassy Suites RDU / Brier Creek with TripAdvisor! We are very proud that you enjoyed your stay in our New Generation Embassy Suite and liked the many unique design features and our many amenities, services and our convenient location to area shopping and restaurants! Thank you for sharing your experience during your stay with us and we look forward to seeing you during your next visit to the Raleigh Durham area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
201 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed May 13, 2014

We stayed in an executive suite in this all-suite hotel. The room was very spacious with a full bath inside the sleeping quaters, plus a powder room in the parlor/dining area. There were even coffee table books available to read during our stay. The two-sided, electric, fireplace enclosed in glass was a nice visual. A sleek pocket door design separated the public space from the sleeping quarters. Service I received from all personnel I encountered was excellent. This is a relatively new property and if they can maintain the physcial facility, it will remain a nice place for meetings, family reunions, and/or weddings.

Room Tip: The executive spaces are quite nice if you will have visitors during your stay.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear Sharron H - Thank you for sharing your recommendation of the Embassy Suites RDU / Brier Creek with TripAdvisor and your detailed description of our Presidential Suite and ideas for potential uses! We are very proud that you enjoyed your stay in our New Generation Embassy Suite and appreciated all of the finishes of this very special room and its many unique design features! Thank you for sharing your experience during your stay with us and we look forward to seeing you during your next visit to the Embassy Suites during your next “staycation!”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
144 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed May 11, 2014

I stay in mostly Hilton brand hotels all over the place and I was really proud to find that one of the best ones is in the city I live in.

My wife and I had a little getaway for our anniversary and booked a champagne package. We got upgraded to the Presidential suite which was very impressive. Really nice fireplace, tub, six nozzle shower. Everything was just perfect and spotlessly clean.

The food was very good, pulled pork sandwich and pizza were very tasty. Breakfast was great.
I would highly recommend this property!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NCLimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear NClimey – Thank you for sharing your many positive comments with TripAdvisor regarding your stay at our “new generation” Embassy Suites hotel during your romantic getaway with your wife! We are glad to hear you enjoyed the upgrade to the Presidential Suite and very proud you found our team to be both friendly and the hotel to be clean. We are very proud of our team especially when you share your experience about being so proud one of your favorite Hilton properties is in your home town. We look forward to you during your next “staycation”.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, United States
2 reviews
5 of 5 bubbles Reviewed May 3, 2014

When in Raleigh I highly suggest staying at the Embassy Suites. This hotel is beautiful and the rooms are quite spacious. Friendly and professional staff, very comfortable & inviting here. My #1 choice of a place to stay when in town.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear Heather M - Thank you for sharing your experience at our “new generation” design Embassy Suites RDU / Brier Creek and for your recommendation on TripAdvisor! We are very proud of our staff for their continued efforts to provide spotless accommodations, exceptional service and an outstanding experience to all of our guests as we are also very proud of our beautiful hotel! Thank you for sharing your experience and for giving us a #1 ranking. We look forward to seeing you during your future visits to the Raleigh Durham area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
295 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed May 2, 2014

unlike old ES this one has light in both the bedroom and the sitting room, which is great! Good service, my pizza a little burnt and choices for menu not overly great for more healthy options. Not a bad rate,

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, June 19, 2014
Dear Pheephox - Thank you for sharing your experience at the Embassy Suites RDU / Brier Creek with TripAdvisor! We are very proud that you like our New Generation Embassy Suite and liked the many unique design features and the value offerings of our hotel! We have just added a new bar menu and health options to our Children’s menu as part of our constantly evolving dining options. Thank you for sharing your experience during your stay with us and we look forward to seeing you during your next visit to the Raleigh Durham area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Property: Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Address: 8001 Arco Corporate Drive, Raleigh, NC 27617-2010
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Raleigh
#1 Family Hotel in Raleigh
#2 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Durham Airport/Brier Creek is located in the heart of Brier Creek Commons with over 100 shops, restaurants and entertainment including Frankie's Fun Park and a movie theater. You can be close to plenty of things to do while only 3 miles from RDU Airport. Our suites are perfect for both leisure and business travelers with plenty of room to spread out, complimentary buffet breakfast with cooked to order omelets and eggs and complimentary drinks in the evening. We deliver what matters most! ... more   less 
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Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

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