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“Review of the Embassy Suites in Raleigh North Carolina”

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Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Ranked #2 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed June 26, 2013

This was an excellent Hotel in every way. I was welcomed from the start and catered to for my needs. The Breakfast was prepared by a friendly and accomodating cook and it was delicious. Room service was very good and the help with in room internet was very responsive. I would recommend this hotel and any Embassy Suites to anyone traveling

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded July 2, 2013

Dear Dan G: I am delighted to know that our hotel and team provided a complete and pleasant stay experience for you, as is always our goal. I will also be happy to share your comments with our food & beverage team. We appreciate your recommendation, and look forward to seeing you again when your travels from Kelso bring you to the Triangle area. Thank you.

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1,027 - 1,033 of 1,252 reviews

Reviewed June 24, 2013

We stayed at the Embassy Suites on June 9, 2013, and the hotel exceeded our expectations. The property is beautiful and the rooms were immaculate. The staff was very friendly and accommodating. The manager's special between 5-7pm was a wonderful addition to our stay. My husband and I really felt we were home away from home. No matter where we travel, we will always book our stay with Embassy Suites : )

Room Tip: The 3rd floor north side of the building is very quiet
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  • Stayed: June 2013, traveled as a couple
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Thank Debrathefox S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded July 2, 2013

Dear Debrathefox S: We extend our appreciation to you and your husband for taking the time to post comments relating to your stay at our Embassy Suites Brier Creek. In particular, I know that our staff will be happy to know that they helped to make your stay a more pleasant one. We look forward to having you stay with us and relax at the Complimentary Evening Reception on many future occasions. Thank you.

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Reviewed June 24, 2013

Fabulous propety-comfortable, top notch staff, and premium location!This location is one of the best Hilton properties I stay at. I travel to the area regularly on business and have been staying at a different property until recently. I made the move because the 'original' property has declined in service, cleanliness, etc over the past several months. I will recommend the change to our entire travel team.....this location makes business travel a great experience.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded July 2, 2013

Dear Catherine R: Thank you for sharing your comments about the Embassy Suites Brier Creek on TripAdvisor. We are happy to know that we have been able to meet our goal of providing a consistent high quality experience. I know that our staff will be happy to know that they have earned your recommendation, and will look forward to welcoming you back for future visits. Thank you.

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Reviewed June 23, 2013

Embassy suites is close to airport and with the shuttle every 1/2 hour, it is so convenient for business. The mini-suite offers sufficient room for business meeting. The food is also very good with great value (both the food and the dessert). If you normally have small breakfast - need to be careful with that giant omelette order!

  • Stayed: June 2013, traveled on business
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Thank 513Tim513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded July 2, 2013

Dear 513Tim513: Thank you for selecting our hotel during your journey to the Raleigh area. We are happy to know that our facility and services – including the dining, dessert and breakfast – provided convenience, quality and value. We look forward to having you as our guest on future travels, thank you.

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Reviewed June 22, 2013

This is a high quality and service hotel that is very afffordable and of good value. Staff is very customer service focused and make a great effort for guests! If business or pleasure brings you to Raleigh NC or area, I recommend this hotel. In fact, I have had a similar experience at most Embassy Suite Hotels.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Virgil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded June 23, 2013

Dear TripAdvisor Member: Thank you for sharing your observations and experience from your stay at the Embassy Suites RDU / Brier Creek. I am glad to know that we delivered a positive service impression and that the bundle of Embassy Suites services creates a good value for your travel needs. We do look forward to seeing you at our family of Embassy Suites hotels – thank you.

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Reviewed June 22, 2013

Love Embassy Suites at Brier Creek, NC We have stayed her multilpe times. Staff very friendly and attentive. Breakfast is amazing. Hotel is exceptionally clean. The safety measures on having to access rooms with a room card is very important as well. We arrived at 3:30 a.m. after a 9 hour drive, the staff was very good offering if there was anything they could get us

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded June 23, 2013

Dear Christopher G: Thank you for being a regular guest of ours at the Embassy Suites RDU / Brier Creek. I am truly glad to hear that our staff provided a positive and friendly experience for your stay and breakfast, and that our Housekeeping team maintained your suite to a high lelvel. We look forward to seeing you and your family soon, and thank you once again for your patronage of our hotel.

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Reviewed June 19, 2013

My wife and I stayed at this hotel on a business trip. At first, we found our room was about one-half the size of a normal (not Embassy) hotel room. We were shocked at how small it was. We thought all Embassy Suites were two room suites, but that was not the case here. The room would have been perfect for a pilot or air crew for a quick one night stopover (Room 500) but there was no room to stretch out or work and we were there for three nights. When we talked to the front desk about it we were told this was something new with Embassy Suites. In order to get a bigger (normal Embassy) room it cost nearly $40 more. I rated the room excellent because the room I moved to was. I rated the value poor because the first room at $91 was a rip-off. Another disappointing issue was the breakfast. At Embassy you would expect fantastic omelets but they tasted a little strange. The next time I got the ready made scrambled eggs. This place just was not up to Embassy standards.

  • Stayed: June 2013, traveled on business
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Thank dn006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded June 23, 2013

Dear dn006: Thank you choosing our hotel for your extended stay, we regret that we let you down in certain key aspects of your experience with us. Each Embassy Suites is slightly different in physical attributes, ours has a few standard rooms (as opposed to suites) that are ideal for a single night stay and also provide a connecting option to the full suites. These are described as “non-suites” in order to distinguish them from the typical Embassy 2-room suite, it appears as though this was not described properly to you. I have shared your comments on breakfast with our culinary team, so that we can correct all aspects of our service to be up to and above Embassy standards and your expectations. We hope that we have the opportunity to serve you in the future, so that we can indeed provide an excellent omelet and complete stay experience. Thank you for your consideration.

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Additional Information about Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Address: 8001 Arco Corporate Dr, Raleigh, NC 27617-2010
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Raleigh
#1 Romantic Hotel in Raleigh
#2 Business Hotel in Raleigh
Price Range: $140 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Durham Airport/Brier Creek is located in the heart of Brier Creek Commons with over 100 shops, restaurants and entertainment including Frankie's Fun Park and a movie theater. You can be close to plenty of things to do while only 3 miles from RDU Airport. Our suites are perfect for both leisure and business travelers with plenty of room to spread out, complimentary buffet breakfast with cooked to order omelets and eggs and complimentary drinks in the evening. We deliver what matters most! ... more   less 
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Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

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