The only complaint is the breakfast bar! Worst set up of any Embassy Suites, and I'm a Diamond member and I've stayed at alot of Embassy Suites in my time..Alot of noise in the hallways during the late hours.More
The only complaint is the breakfast bar! Worst set up of any Embassy Suites, and I'm a Diamond member and I've stayed at alot of Embassy Suites in my time..Alot of noise in the hallways during the late hours.MoreShow less
Dear Fhall67: Thank you for taking the time to post your review. We sincerely apologize that our breakfast set up did not meet your needs. We consider your comments to be valuable as we work toward continuously improving our guest satisfaction. Again, we apologize for any inconvenience, and hope to have another opportunity to serve you in the future and demonstrate our commitment to our guests.
From the moment we checked in to leaving the property we had an amazing time. Great managers reception along with drinks, beautifully decorated rooms, tv in the mirror of bathroom, soft beds, wonderful helpful employees! This will be our regular place to stay when going to visit Raleigh.
Dear SummerJoConnor: Thank you for sharing your experience at our Embassy Suites Brier Creek, we are thrilled to have provided a pleasant getaway for you. Our team members really do help put the finishing touches on our hotel, we look forward to seeing you often as you visit Raleigh. Thank you once again!
I attended a birthday party held and got a room at this new Embassy Suites. The party was great, the food from the hotel was fresh and excellent. The hotel room is nice, clean, and modern. TV in the bathroom mirror. Nce shower!
Dear Dana_Boudreau: Thank you for staying at our hotel while attending the birthday celebration. We appreciate your observations on the quality of the event food as well as attributes of our hotel. The few non-suites in our hotel have the in-mirror TV and showers with body jets as additional amenities, glad you found them enjoyable.
I must also compliment the host of the birthday party, that was one of the most fun events we have seen, very well done. We are truly grateful to have had the event and the guests at our hotel, and look forward to seeing you here often!
Great customer awareness by the Staff... complimentary drinks in the evening was appreciated as well as the breakfast... close to numerous restaurants and shopping in the area. Great layout of the room and the "new" layout compared to the "older, traditional" Embassy properties is fabulous...
Dear Christian G: Thank you for your comments on TripAdvisor about your experience at the Embassy Suites RDU / Brier Creek! Brier Creek is a vibrant area with plenty of activity options located close to the hotel, and we are fortunate to have a great facility. As with all Embassy Suites hotels, we focus on delivering a full stay experience, from the suite to the complimentary full breakfast and evening reception, I myself always look for Embassy accommodations when I travel for those very reasons. Most importantly, I was excited to see your comments about customer service by our staff - they are the foundation of our success, and it is great to know that they made your stay a more positive one. We look forward to seeing you when you travel our way from the Valley of the Sun, thank you!
The Embassy suites in Brier Creek is a gem of a hotel. Great customer service, good sized - modern rooms. I very much appreciated the selection for the complimentary breakfast service - in other hotels this would come at a premium price. In addition - the evening drinks which are also complimentary was appreciated - noted not just a glass of wine or beer but full bar range on offer. Without doubt I would stay there again and recommend to others
Dear Deirdre F: Thank you so much for your comments about your stay at the Embassy Suites RDU / Brier Creek. In particular, I am happy to hear of the customer service provided by our team. Embassy Suites places great importance on the complimentary breakfast and Manager’s Reception, and we hope they helped to provide a complete and pleasant stay during your visit. Safe travels, and we look forward to your return visit from Ireland. Thank you!
Stayed here on business in January - very nice hotel and friendly staff. Hotel room was large (based upon London standards), very nicely decorated, large bathroom. Breakfast was good, and there was a drinks reception in the evening. I would stay there again.
Dear Chiswicked: We are happy that you chose our hotel for your business travel needs in January, and that we were able to provide you with an enjoyable stay and friendly service – certainly we look on these as our promise to our guests. Thank you for sharing your comments on TripAdvisor, we look forward to your return visit to our hotel.