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“Clean and modern, loved the room”

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Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Ranked #2 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed March 29, 2011

I met a friend here for one night. When making the reservation, I requested a suite with the extended living area, which gave the two of us plenty of room. The room was trendy and modern, and seemed well thought out design wise (except for the shallow bowl sink).
Check-in was quick and all the employees were friendly and helpful. The pool area was lovely, though the hot tub was small. There are several very attractive outdoor areas around the hotel, though the weather didn't cooperate for us to enjoy them.
As mentioned in other reviews, the evening beverage service was rather confusing, and the breakfast omelette line on Sunday morning was sloooow.
I would definitely stay here again. The hotel was still new, new, new...

  • Stayed: March 2011, traveled with friends
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Thank annabellesma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,187 - 1,193 of 1,222 reviews

Reviewed March 28, 2011

I loved this hotel! 1st steps into the door and you were welcomed with a trendy looking room. This room had your reception desk, bar, the snack bar area and in the far right a place to eat.
My children noticed the pool as soon as we walked towards the elevators, through the large windows that seperated it from the hall. The pool was great for my children as they are not old enough to know how to swim. so since the pool was only 3 feet and then a wading area on each end it was ideal for younger children.

Our room which was the 2 queen suite was a little small but it worked for us. The beds were nice and we also used the sofa bed which was really comfortable as well.
I would recommend this hotel for sure. I think it was a little pricey for the area, but well worth it just for the pool for my family.
Stay also included free made to order breakfast (which was great) and a managers reception (we did not attend).

There is a huge shopping area all around the hotel.

  • Stayed: March 2011, traveled on business
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Thank hott24girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

This hotel far exceeded my expectations. It was extremely clean - and I mean all areas every day. Service was excellent - all areas every day. It has everything you need for business or personal travels. Hotel staff in all areas were extremely service oriented. Rooms were perfectly furnished, and beds were extra comfy. Really can't say enough about this place. I stayed for 5 nights for a conference, and every day was the same, perfect experience. I highly recommend this hotel if you are ever in Raleigh, NC.

  • Stayed: March 2011, traveled on business
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1  Thank CBurkholder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2011

Stayed in the two bedroom suite last night and really enjoyed it. Room was very spacious and really nice, breakfast buffet was ok.

  • Stayed: February 2011, traveled as a couple
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1  Thank superstarII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2011

As another previously reviewed, this is the newer modern style Embassy Suites. That means no atrium, no full-service restaurant, and a suite that isn't as roomy - or doesn't feel as roomy.

Booked a king 2-room suite. Room had a faux-wood floor, and modern decorations. Bathroom accessed from both the living room and bedroom (odd opaque bathroom door - the point is?). Living room had a computer desk, sleeper sofa, and wetbar area - small and not much extra room, but functional. Bedroom very small ... basically there was a bed and a dresser, and little place to put anything. One small adult could fit on the sides of the bad - barely. The rooms must be staggered by level, as I could hear chairs dragging on the "wood" floor above the bedroom until pretty late at night. Long story short, while I don't know the actual square footage, I'd bet that this suite is quite a bit smaller than most you'd fine at a typical, older ES ...

Manager's Reception was terrible. You are limited to 2-drinks per adult, and you have to give a voucher at each order. Snacks were similar to Chex Mix tossed into a bowl at the side of the bar - that's it. The Reception is located at the pay bar, which is problematic, as the line at 725pm was over 20 people long. Bartender was friendly, though he could have used help at the end of the shift. Why not 2 bars - one for the reception, one for paying guests?

Breakfast was also disappointing. The place was packed, which was part of the problem, but the buffet area is directly adjacent/joined to the cooked to order area, and people that weren't ordering omelets had no idea where to go or where the line was for the buffet area. Merging to the buffet from the cooked to order area was an issue (left to right), as no one knew (or cared) who was in line first. And the food was underwhelming. Staff had no control over guests handing over their meal vouchers (no one asked for mine) and instead people simply dropped theirs into a bowl at the breakfast area. A little direction or instruction would help here - because there are some serious logistical issues.

The service was hit or miss - at check-in, the clerk had zero personality but processed me smoothly. After I went to my room, I noticed that the requested cribs had no sheets. When I returned to the counter, a different clerk said it was NC law that hotels couldn't provide any sheets for cribs. Odd, since other hotels in NC have always provided me sheets. After some additional discussion, I couldn't get additional sheets, so I took them off the sleeper sofa. I don't see any such "law" after quick review so ... take it for what it is. Staff also has a perceived "up-scale" attitude which is not a plus ...

On the plus side, the pool looked great and the hotel itself is very attractive, though it is jammed behind a Hampton Inn.

Some serious design flaws, iffy service, and a lack of a comfortable suite for me and my family means I won't return. The "traditional" Embassy Suites is more my style.

  • Stayed: February 2011, traveled with family
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3  Thank cne24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2011

We were referred to this hotel when attending a nearby wedding, and the property is truly outstanding in all respects. It appears to be new and is clean, modern and functional in all respects. Located near (in) a shopping area. Sheltered parking, good wi-fi reception in room, a true suite configuration with two upscale flat-screen TV's, and an amazing complimentary breakfast buffet far exceeding that commonly available from other chains. All in all, a gem.

  • Stayed: February 2011
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Thank keylime44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2011

I have stayed at many Embassy Suites over the years and this hotel stood out as the best of the franchise. What a great place to stay..beautiful rooms..amazing indoor pool and a great bar that allowed you to get any beverage you desired during the free happy hour period. I will be staying there every trip to Raleigh moving forward.

  • Stayed: January 2011, traveled on business
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Thank davewpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Address: 8001 Arco Corporate Dr, Raleigh, NC 27617-2010
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Raleigh
#1 Romantic Hotel in Raleigh
#2 Business Hotel in Raleigh
Price Range: $128 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Durham Airport/Brier Creek is located in the heart of Brier Creek Commons with over 100 shops, restaurants and entertainment including Frankie's Fun Park and a movie theater. You can be close to plenty of things to do while only 3 miles from RDU Airport. Our suites are perfect for both leisure and business travelers with plenty of room to spread out, complimentary buffet breakfast with cooked to order omelets and eggs and complimentary drinks in the evening. We deliver what matters most! ... more   less 
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Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

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