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“Great hotel in Raleigh, North Carolina” 5 of 5 stars
Review of Homewood Suites by Hilton Raleigh Crabtree Valley

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Homewood Suites by Hilton Raleigh Crabtree Valley
Ranked #12 of 83 Hotels in Raleigh
Certificate of Excellence
Virginia Beach, Virginia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great hotel in Raleigh, North Carolina”
5 of 5 stars Reviewed November 20, 2012

While on a trip with our son for a soccer tournament, this hotel was picked by the team manager to be our home away from home. The pick was prompted by "insider information" from a manager of another hotel that was not available to the team. Homewood Suites was great. We had a suite with two full bedrooms, a nice kitchen and two full bathrooms for 4 people. The staff was extemely helpful, opened the breakfast bar early for our team, and made our stay very comfortable. The hotel is set back on a quiet street in an area between a large shopping mall and a residential area, and is very convenient to almost any sort of service that you could want.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
    271
    129
    64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Columbia, MD
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 30, 2012 via mobile

We stayed here with our two young sons to escape the hassle of hurricane Sandy in Baltimore. We arrived at 5:30 AM with three coolers of food. We were welcomed, provided a room that was clean and well apportioned with a standard sized fridge and kitchenette. The evening wine and beer service and breakfast service were better than a standard Hilton Inn. The staff were very friendly and the hotel grounds and lobby are beautiful. Located just feet from the large mall, the location is great too!

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Freddientj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review. We are glad that you enjoyed the hotel and our staff! We hope that your family, friends, and home made it through the hurricane safely. We look forward to your return and serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 25, 2012

The Homewood Suites next to Crabtree Valley Mall in Raleigh offers both clean and comfortable accomodations and a great location near loads of shopping and restaurants. We checked in around 8 p.m., and even though only one person was working the counter, he provided great service and good directions to a restuarant and managed a phone that rang multiple times. The hotel is in a quiet spot, with lots of mature trees and pretty landscaping. The complimentary breakfast was better than most. The breakfast area and lobby have lots of comfortable chairs and couches. We'd stay at the Homewood Suites again the next time we're in Raleigh.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jeff8897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you very much for your review. We are very glad that you enjoyed the breakfast and our lobby. It is definetely nice to have time to enjoy the shopping and dining at Crabtree Valley. We appreciate your planned return to our hotel and thank you again for your review.
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New Bern, NC
Level Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed October 20, 2012

This is the hotel we usually stay at on our trips to Raleigh. We like to stay here because it's in a quiet location and we're really familiar with the hotel--almost like a home away from home. I'm sad to say that we may stay at a different hotel on our next visit. While our check-in was easy and the person checking us in very friendly, our room was in need of some TLC. The view was great--overlooking a pond. However, there were stains on the carpet, the kitchen flooring and wallpaper showed signs of water damage, the drain stopper in the tub was broken, there was used and leftover hand soap by the sink (and no replacement), and one of the table lamps had a broken switch on it (it would work occasionally but I was afraid it would cause a fire). Housekeeping never replenished the soap. For some reason, there were mosquitoes in our room--we killed three the first night. Of course, the previous guest may have left the windows open, allowing the mosquitoes in. On our second day and at check-out, the gentleman working the front desk (different employee than at check-in) was not friendly. No greetings, no "we hope you enjoyed your stay", nothing. We even were ignored when trying to buy a drink from their shop (and we know he saw us standing there). The breakfast was adequate and the ladies working the breakfast lounge were very friendly and courteous--the best hotel employees we encountered during our stay. It was a disappointing stay. I hope that they update the rooms soon. For the price, I would expect better accomadations.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank nbchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review, we apologize that you did not have as good an experience as in the past. We are currently in the preparation phase to complete updates to our guest rooms in 2013. Your feedback will assist us in targeting some specific items to improve for our guest accomodations. We are glad that you enjoyed our breakfast staff, we want all of our guests to have a good start to the day. Thank you again, we value your feedback and will take corrective measures so that you may continue to visit us as your preferred hotel in Raleigh.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
99 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed October 4, 2012

I am extremely shocked at the bad reviews because I experienced NONE of what the bad reviews say. It almost makes me wonder if they got this hotel confused with another one. My room was spacious, clean, VERY comfortable, a/c worked fine, lovely balcony. I can't say enough good things! Lobby area beautiful, staff friendly & helpful. Breakfast good & varied. Great coffee! I tried to think of a reason to stay another night! I wish I knew where they get their pillows! It was like sleeping on a cloud!

Room Tip: If you don't smoke, get a room far from the 6th floor which is a smoking floor.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you very much for the review of our hotel, we are glad that you enjoyed your stay. The balcony rooms are a unique and enjoyable feature of our property. It is nice to be able to step outside from your guest room. Our staff is very serious about your satisfaction, we appreciate your nice comments and will pass them along to our team. We certainly do hope that you have reason to visit Raleigh and our hotel in the near future. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed September 29, 2012

I stayed here because my condo had flooded, I stayed here for 27 days, it was a nightmare I moved to 3 different rooms, the only reason, I stayed because my daugther was car pooling and we had to be in a centeral location. This place was dirty, the clean staff was a joke, I was very disappointed and then I found out they were not giving the triple points for the month of Sept. I would not recommend this hotel to anyone

Room Tip: don't stay here
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank prettylady27610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review of our hotel, we apolgize that your stay was not as enjoyable as expected. We take the satisfaction of our guests very seriously. We have conducted a full review of our property on pest elimination to minimize any negative impact to our guests. We are glad that the property suited you for staying almost a month. It is an important part of our hotel that guests who need a kitchen and more space are able to be comfortable for staying more than a few days. Your feedback will allow us to target specific issues that will make our guests more comfortable; we appreciate your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 24, 2012

Stayed here about 4 weeks ago. Room was not what I would call spic and span clean, but clean enough and spacious. After we checked in I noticed two eyes under the desk were watching me, as I got closer it was the biggest roach I have ever seen. This bad boy was at least 4 inches long and then he charged me. I ended up grabbing a glass off the table and throwing it at him. The glass landed on top of Kong the roach and I had him trapped. I did not want my kids or wife to see the roach so I put him outside the room (still trapped in his glass).

On the plus side, the free breakfast is really good and the restaurant next door was good as well. The staff is nice and I like the location. The negatives are that the rooms could be cleaned a little more thoroughly and they need to get an exterminator in pronto. The only way a roach can get that big is if he has a very long lifespan.

Room Tip: Ask for a room that does not have a huge roach that stalks and charges you.
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, September 28, 2012
I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and we strive to provide our guests with a great experience. We appreciate you bringing this to our attention and will work to make sure the pest company we work with checks and services every room. We will review every room immediately with the company that services our hotel.

We are glad you enjoyed our provided breakfast and staff experience. Thank you again for your review. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Raleigh Crabtree Valley

Property: Homewood Suites by Hilton Raleigh Crabtree Valley
Address: 5400 Homewood Banks Dr, Raleigh, NC 27612-8071
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Raleigh
#13 Business Hotel in Raleigh
#20 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Raleigh Crabtree Valley 3*
Number of rooms: 137
Official Description (provided by the hotel):
Delight in our Crabtree Valley Raleigh hotel, comfortably situated within walking distance of Crabtree Valley Mall, minutes from downtown and right off I-40. The phenomenal Homewood Suites by Hilton® Raleigh-Crabtree Valley hotel is an incomparable Raleigh extended stay or vacation option. Conveniently located in the heart of the city, business travelers enjoy easy access to local businesses, corporations and institutions of higher learning. This all-suite property provides quality accommodations, perfect for anyone traveling to Raleigh for business or pleasure.Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining - plus all the comforts of home including two 32" LCD/HDTVs, complimentary high-speed Internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Raleigh Crabtree Valley Hotel Raleigh
Homewood Suites Crabtree Valley
Homewood Suites Raleigh
Homewood Raleigh
Raleigh Homewood Suites

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