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“Minimal room and stay”

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Homewood Suites by Hilton Raleigh Crabtree Valley
Ranked #16 of 86 Hotels in Raleigh
Certificate of Excellence
Lancaster, Pennsylvania
Level Contributor
206 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Minimal room and stay”
Reviewed August 27, 2012

This place is hard to find even with GPS.. We were not charged price quoted had to renegotiate for correct price. The room we were give had smokers in it , made me sick, I hate the smell of smoke, it was there last room. So they said. The carpets smell, not the typical quality I expect for the price. Parking lot not well lighted. The morning breakfast was excellent, it was ready early at 6 am. The only bright side of the stay. This hotel is located close to a large mall if you like to shop, but well off the beaten path of rt 85 or 40. Not worth the distance to find.

Room Tip: Check you room 1st before check in
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tinkerman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review of our hotel. We apologize that your guest room had a smell of smoke to it. It is very important to us that our guests have a fresh smelling suite. We have reviewed our non-smoking suites to ensure that we provide this to all of our guests. Our location is often noted for being very central to many of the main roads through Raleigh. I-40 can be accessed within 5 miles of the hotel. Even closer is the I-440 "Beltline" which is just 1 mile from the hotel. Many find this to be a convenient highway to use to access different parts of Raleigh. Thank you again for your feedback, we appreciate it very much and will use your comments to target specific items that will improve all of our guest's experience at the hotel.
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615 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Level Contributor
132 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 19, 2012 via mobile

NIce size room with kitchen. Loved the fact it had a balcony(a chair would of been nice). Outdoor pool needs more lounge chairs to accomodate us customers. Another issue your customer service should relay to incoming check in's is if there room is smoking or non smoking!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTruthHasBeenTold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review, we appreciate your feedback. We are glad that you enjoyed the size of the guest room and the balcony. Other guests have noted that the balcony is a nice feature to go along with the rest of the room. We will also use your comments to examine adding furniture to the pool and the balcony. This feedback will assist us in improving the hotel for all guests. Thank you again for taking the time to review our hotel. We look forward to serving you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okinawa-shi, Okinawa, Japan
1 review
Reviewed August 13, 2012

The laundry facilities are in dire need of new appliances.Please replace the washers and dryers. My son referred to them as "ghetto" and sadly, he was right. The kitchens could use Keurigs instead of the old coffee makers. They need to post the hours for breakfast in the rooms. Also the carpet in our room was in desperate need of cleaning or being replaced. They really need to invest more money back into their facilities.

The proximity to the mall is great and the area itself is very quiet.They also have free WIFI which is a bonus. We are here to return our son to NCSU and needed a place that could hold 4 people in one room and that would take Hilton points. We have been living in Japan for the past 2 years and the quality of service and facilities over there far exceeds what is given in the U.S.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, October 31, 2012
Thank you for your review of our hotel. We are currently in the preparation phase of improving some of the areas you noted. We look forward to upgrades in the very near future that will address this and we are sure that you will enjoy our hotel even more after completion. The complimentary guest room wireless internet is an example of a completed upgrade that many of our guests currently enjoy. We switched to the most modern system available this year and have received very positive feedback on the speed and ease of connectivity. We are glad that it helped you and also happy that our location was so convenient to the Crabtree Mall for you to visit. Thank you again for your review and we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marco Island, Florida
Level Contributor
181 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed July 29, 2012

We always stay here when visiting Raleigh. Great location, walking distance to good restaurants, walking distance to City exercise paths, amazing free hot breakfast, and evening cocktail hour with food enough to make a meal. The place is always quiet and the staff friendly. Not the cheapest in the hotel row near Crabtree Valley Mall, by any means, but for comfort,meta., it's worth it. Only negative is some of the carpeting, etc. is getting a little worn in places, and there are no black out curtains if you are unlucky enough to get a room with a street light shining in your window at night!

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank keil38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh
1 review
Reviewed July 25, 2012

I've stayed in much fancier hotels, but this one is one of the most pleasant I've ever stayed in. The rooms are really suites, with a comfortable living room, a balcony and a bedroom, all with attractive decor. The beds and linens are good quallity, and the towels are large and fluffy. The complimentary breakfast is a full breakfast, waffles, egges, bacon, bagels, juice etc. Monday - Wednesay there's free beer and wine and a light "supper" served.

There's lots of little, thoughtful details. If you're looking for a pet-free hotel in Raleigh, this one would be hard to beat. And it's located right behind Crabtree Mall where there's shopping, restaurants and night life.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kristine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 2, 2012

We stayed 3 nights during a vacation in the area. The room was outstanding, the staff service was excellent, and the evening "snacks" during the week served as our dinners.

This is a really great hotel.

Room Tip: It is in a very quiet location.
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  • Stayed September 2011, traveled with family
    • Value
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Helpful?
Thank johndeereguy59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, Pennsylvania
1 review
Reviewed June 26, 2012

Stayed at this hotel for the weekend and was able to find a King Suite with a kitchen, separate living space and office area. It worked out so well because it was booked last minute for a group of 3. The check in process was all of 3 min. This property was extremely clean and comfortable. The breakfast buffet was also pleasant with a good variety of food. Since it's located behind a mall, there plenty to do an see. I will be returning here next time I am in Raleigh.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Raleigh Crabtree Valley

Property: Homewood Suites by Hilton Raleigh Crabtree Valley
Address: 5400 Homewood Banks Dr, Raleigh, NC 27612-8071
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Raleigh
#13 Business Hotel in Raleigh
#20 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Raleigh Crabtree Valley 3*
Number of rooms: 137
Official Description (provided by the hotel):
Delight in our Crabtree Valley Raleigh hotel, comfortably situated within walking distance of Crabtree Valley Mall, minutes from downtown and right off I-40. The phenomenal Homewood Suites by Hilton® Raleigh-Crabtree Valley hotel is an incomparable Raleigh extended stay or vacation option. Conveniently located in the heart of the city, business travelers enjoy easy access to local businesses, corporations and institutions of higher learning. This all-suite property provides quality accommodations, perfect for anyone traveling to Raleigh for business or pleasure.Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining - plus all the comforts of home including two 32" LCD/HDTVs, complimentary high-speed Internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Raleigh Crabtree Valley Hotel Raleigh
Homewood Suites Crabtree Valley
Homewood Suites Raleigh
Homewood Raleigh
Raleigh Homewood Suites

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