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“all that was expected”

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Raleigh Marriott City Center
Ranked #12 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed September 9, 2013

my family spent 3 days exploring Raleigh, 2 nights at the Marriott City Center hotel. Our rooms were very comfortable with excellent a/c and television and the staff were prompt, courteous and always positive. In-room breakfasts were delivered quickly but had a very ordinary, canteen presentation. The oddly decorated dining room had good food, served by a very pleasant waiter.
Valet parking staff, excellent.

Room Tip: all rooms on the 6th & 7th floors were very good.
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  • Stayed: September 2013, traveled with family
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Thank haciendacusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded September 11, 2013

Thank you for your Trip Advisor posting! Your contributions to this site are valuable to future guests and the hotel management as they provide insight on needed improvements and accolades to our existing team members.

We hope that you will visit us again on future trips to the Raleigh area.

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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567 - 573 of 791 reviews

Reviewed September 4, 2013

The staff of this hotel is terrific. That includes valet parking attendees, concierge, reception, housekeeping and food and beverage. My room was clean and neat. The staff was responsive to every question and request. Wake-up calls were punctual. Front desk staff were always bright and Cherie, especially Frederick, although everyone excelled.

Room Tip: The Concierge breakfast was very good, but the selection was the same each day. Some variety would...
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  • Stayed: August 2013, traveled on business
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Thank TravelSpook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded September 9, 2013

Thanks very much for your review! The team strives to exceed every guest's expectations when it comes to delivering exemplary service. It is the core of what we do!

Best Regards,

Bill Hofmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

It is an older revamped hotel. Nice,food and drink are expensive but, based on the area it's about the normal you would pay for the area. They have a Starbucks in the lobby area so that was a plus for me.
Room service was great. The coffee was still hot when it got there. Also the perfect place if you are attending an event downtown.

Room Tip: Stayed on the 8th floor was hoping not to have to deal w/ crying children...and just so happens I di...
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  • Stayed: August 2013, traveled as a couple
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Thank Joanip01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded September 9, 2013

Thanks for your review. We appreciate your contributions to TripAdvisor and believe that this is a great venue for the discriminating traveler. The hotel will begin ground floor renovations this winter to "freshen" our facility.

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

My recent stay was just OK.Nothing Great! I arrived in the early evening and had to valet my own bags. The lobby was huge and bright but the furniture was in need of a deep clean.The laundry room was not available due to faulty dryer and the whirlpool was out of order as well. It's a very convenient location but the service is mostly average

  • Stayed: July 2013
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Thank TISAKNOWSBEST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded September 11, 2013

Thank you for your review of the Raleigh Marriott City Center. We are disappointed that we failed to meet your expectations. as you can tell by other postings this is certainly the exception and not the rule. It is our sincere hope that you choose to visit us again on a return trip to Raleigh.

Thanks again and best regards.

Bill Hofmann
General Manager
Raleigh Marriott City Center

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Reviewed August 19, 2013

This Marriott is attached to the Convention Center in downtown Raleigh, NC. It is a lovely hotel. Most all amenities are provided and the breakfast is great. The only thing I found missing was a magnifying mirror in the bathroom. This seemed odd considering the clock next to the bed was equipped to play a nano or iPod! Usually this is not provided and the mirror is.

  • Stayed: August 2013, traveled as a couple
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Thank beachloverskdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded August 30, 2013

Thanks very much for your review! You are correct, none of the Raleigh Marriott City Center's guest rooms are equipped with makeup mirrors. Several years ago this was something that started appearing in guest rooms in upscale hotels. To my knowledge it was never a component of Marriott guest room's package. Marriott is currently developing the "Room of the Future". We will all learn what the world's leading hotel brand considers relevant to the next generation of travelers.

Thanks again for your contribution.

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Overall, this hotel was pretty nice. here for a business seminar and only stayed one night but I was very pleased with the service and accommodations. If you order room service for dinner, expect a very high bill!

  • Stayed: August 2013
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Thank Keebs628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded August 14, 2013

Thanks for your great review of the Raleigh Marriott City Center. We are disappointed that you were only able to stay one night in our wonderful city but delighted that you enjoyed your stay.

Our team has been proud to serve and represent Raleigh for over five years!

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

The hotel is very conveniently located in downtown Raleigh near all the restaurants and clubs. The check-in was extremely fast and courteous, as was check-out. The room was large and comfortable. The decor is traditional, nothing modern here, but the bed provided a good night's sleep. The Starbucks in the lobby was nice to have. The TV good. There's an indoor pool and rather small gym. The elevators were fast. It is a far cry better than the other chain hotel next door, which I stayed at 2 years ago and regretted. No regrets with the Marriott, actually.

My complaints would be with the guests. Downtown Raleigh is a magnet for folk from the countryside coming to the "city" for a "wild time". Also, there are lots of families with children that keep the pool full on weekends. The family next to me was noisy at times with the room's heavy doors slamming all the time (but not at night when they were asleep). The furniture had some shoe scuffs on it and didn't make me want to use it, and the desk chair was wobbly. I blame the wild guests for these kinds of things.

Perhaps the weekdays when the hotel is full of business people, it would be perfect.

  • Stayed: August 2013, traveled solo
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Thank Tokyo Shirokuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded August 14, 2013

Thank you for your review of the Raleigh Marriott City Center! We appreciate your posting!

The team does its best to serve all of our guests. Typically, weekdays the hotel hosts business and convention guests. On weekends our guests are leisure travelers or frequently wedding attendees. We are proud to serve all of the visitors to Raleigh!

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raleigh Marriott City Center

Address: 500 Fayetteville Street, Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Raleigh
Price Range: $190 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Raleigh Marriott City Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Revel in the vibrancy of Raleigh Marriott City Center. Our downtown hotel is connected to the Raleigh Convention Center and features easy access to local hot spots and important destinations. Catch a professional hockey or basketball game at PNC Arena, play with the family at Marbles Kids Museum or attend a live concert at Duke Energy Center for the Performing Arts. Retire after a busy day to your room or suite with stylish decor and comfortable thick mattresses. Our accommodations effortlessly exceed your needs with high-speed Wi-Fi and flat-panel TVs featuring premium channels. Satiate your hunger at Rye Bar and Southern Kitchen. Our popular restaurant and bar are the perfect spot for enjoying breakfast, lunch and dinner. We also feature an on-site Starbucks® for your convenience. Enjoy a swim in our indoor pool featuring scenic views of the city. You can also work out in our fitness center featuring well-managed equipment. ... more   less 
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Also Known As:
Raleigh Marriott City Hotel Raleigh

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