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Raleigh Marriott City Center
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Reviews (812)
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All reviewsrye barthe concierge loungeself parkingwithin walking distancevalet servicefront desk staffred hattwo blockshotel restaurantnice hotelrestaurants and barslocation is greatmini fridgeupon checkking bedbusiness tripthe entire staff
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Reviewed March 22, 2012

As of March 2012, this place is the safest bet in town for a clean, well located hotel with an enthusiastic and helpful staff. Yes, there are some small misses: the TV does not have a "listings " channel. There is no in room fridge. The coffee maker needs TWO regular and decaf packs because most stays are for parties of two. BUT: if you are watching TV in this town , you are missing out. All the activity is on the streets and in the restaurants, and they are very hospitable. Our room was clean, quiet, and re-cleaning is done quickly in the AM: no waiting all day for the maid service. Park your car yourself in the underground lot and save serious cash instead of using valet parking. They will let you leave your car in front of the hotel while you check in, and take care of your bags. Then you come back and park it yourself. Walk to everything in this town. Plenty of entertainment and eateries for all budgets. We did not attend an arena type event, so you might have to take a cab for something like that. People actually said "hello" to strangers on the sidewalks. A little different vibe from New York City (still my favorite place in the world).

  • Stayed: March 2012, traveled as a couple
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2  Thank meanguitar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded April 10, 2012

Meanguitar,

Thanks for your review. Your postings to TripAdvisor are a great way to spread the news about hotels and guest's expectations. Service is intuitive and should evolve with changing expectations. We plan to do just that.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2012

You want to watch TV.....go to the Menu....see all channels......WITH NO SHOW LISTINGS......one must hit every channel seperately....to see what's on...then return to the menu and start again......FRUSTRATING and a waste of my time.
Internet connections poor. Had to reconnect three times in 15 minutes.......my time is valuable........obviously this hotel doesn't take that into consideration.
Will not return EVER.

Room Tip: Go somewhere else.
  • Stayed: March 2012, traveled on business
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1  Thank Garry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded March 22, 2012

Thanks for your posting regarding your stay at the new Raleigh Marriott City Center. I certainly can appreciate your frustration with losing valuable time on both the internet and television connections. Time cannot be replaced and I often feel the same way.

I have started our IT department checking the dependability and capacity of our network. Yours is the first complaint about its stability.

We appreciate you letting us know the challenges that you had with your stay at our hotel. If you wish to discuss it off line please contact me directly.

Thanks again for your contribution. Our ultimate goal is to improve our service delivery to all of our guests.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2012

Stayed here for one night on St Patrick's Day. This is fairly new hotel. The newest one downtown and is located near all the restaurants and bars in the downtown core. You can pretty much walk from here to a lot of the places or take a cab for $3-$5. The lobby is large and nicely decorated. Check in was kinda slow, but maybe we just got there at the same time as several others. I requested a room on a high floor and was given one on the top floor so that was nice. The room was very clean and had no issues. The hotel bar is good with plenty of staff and seating. We ate breakfast in the hotel and the buffet had plenty of choices or you could order form the menu. I would definitely stay here again.

  • Stayed: March 2012, traveled as a couple
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Thank dellosso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded April 2, 2012

The Raleigh Marriott City Center is delighted to be a part of the revitalized downtown. Our weekend getaways can be tailored to your needs. The hotel is virtually brand new and is centrally located for all that Raleigh has to offer!

Thanks so much for your posting.

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2012

I must say I am picky when it comes to hotels and this was one of my best experiences. I recently told my husband that I was giving up on North Carolina hotels because each experience has been questionable. With that said, this experience was the contrary. From start to finish, the front desk clerks were great, especially Danielle, who helped us out with a reservation issue due to the fact the hotel was sold out. In addition, the breakfast was wonderful with a full array of choices. P.S., they have the best grits! Further the restaurant staff was top notch and made I a point to remember certain preferences each morning. Once my husband finds out when his next conference will be scheduled next year, I will without a doubt book again!

  • Stayed: March 2012, traveled on business
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Thank ny2ecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded March 16, 2012

Thanks for the posting regarding your great stay at the Raleigh Marriott City Center. Our team takes pride in their service delivery and the hotel. Whether your travel was for leisure or business Raleigh has become a wonderful destination.

Thanks again for your comments!

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2012

One night in downtown Raleigh and a good night sleep. Very new and fresh Marriott. Great gym and location with ample options for food and drink within a qtr mile. Id stay again if in the area.

  • Stayed: February 2012
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Thank flipper95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this reviewResponded February 28, 2012

Dear Flipper95,

Thanks so much for your posting! We depend on guests like you to get the word out differentiating our hotel from the rest of the choices. Our team is what keeps us new and sharp!

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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