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“Pool is often closed”

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Renaissance Raleigh North Hills Hotel
Ranked #18 of 84 Hotels in Raleigh
Certificate of Excellence
Raleigh, NC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pool is often closed”
Reviewed May 23, 2014

The pool for this facility is associated with Fitness Connection gym next door, and though it's owned by the Renaissance, somebody has dropped the ball for responsibility for it. Today, the Friday before Memorial weekend, the pool is closed because it failed a city safety inspection. For the past week and a half, it has been open, but unheated because the heater was broken. The heater was also not operating for at least two weeks this winter. The concrete liner on the bottom of the pool has developed dinner-plate sized holes in at least three areas. Not a mark of a premium facility.

  • Stayed May 2014, traveled solo
    • Service
Helpful?
2 Thank NHuntington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 27, 2014
NHuntington,
Thank you for writing and bringing your concerns to our attention. We appreciate your honest assessment and want to assure you that our highest priority is delivering the quality product and service that our guests have come to expect. I have shared your comments with Fitness Connection in an effort to better our product and overall guest experience. We apologize for any resulting inconveniences and thank you again for writing.

Kind regards,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
    317
    141
    27
    12
    10
See reviews for
124
137
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167
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Wake Forest, North Carolina
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 21, 2014

Hotel is in a great location. Surrounded by stores, restaurants and entertainment, within walking distance. Staff was exceptional. Hotel was very clean. I stayed here with my family for a business trip. Loved to see kids playing in the grassy area, each night, which is located outside the movie theater. Parents were able to enjoy Starbucks or Ben & Jerry's. Great place to take it all in and relax. My only concern with the hotel, was the pool. The fitness equipment and pool are part of the gym, next door. It was easily accessible through the hotel. The pool is salt water, so better for the skin. However, it was cold. The deck of the pool was dirty. Lots of water bottles and debris all over. i can not fault the hotel for this, however, the gym employees need to do a better job maintaining their area.

Room Tip: third floor has access to the gym & pool
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DogRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 27, 2014
DogRiley,
Thank you for reflecting on your stay. Incredible reflections like yours gives us great talking pieces to commend our staff on the exceptional service provided, as well as areas to improve our guest experience. We’re pleased to know you had an opportunity to explore all that our area has to offer and we hope you’ll return for another visit in the future. Thank you once again for your review.

Kind regards,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley in Arden, United Kingdom
Level Contributor
114 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 21, 2014

A nice new hotel, clean, good friendly & efficient staff, great air conditioning, exec lounge etc all for a reasonable price. Near to various places to eat.

Stayed in lots of this brand and this is as good as they get

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NigelP99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 27, 2014
NigelP99,
Many thanks for your positive reflections from your time with us at Renaissance Raleigh North Hills. We strive to exceed the expectations of each and every guest and hope to do so by providing a clean and comfortable stay with genuine and hospitable service. We’re happy to have had you as our guest and we hope you’ll return for another stay in the future. Thank you once again.

Kind regards,
Richard Rose, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winterville, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 18, 2014

Hotel is located in the North Hills area. Hotel is wonderful but the best part is that you can park and walk to many restaurants, sports bars, shopping and movie theater. Staff if very warm and friendly.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 24, 2014
Chad B,
We’re pleased to have had you as our guest and thank you for sharing feedback from you stay at Renaissance Raleigh. It is wonderful to hear that you were able to take advantage of the variety of offerings around our hotel. Our location is a key attribute to providing our guests with endless opportunities of discover. We appreciate you choosing to stay with us and we hope to extend our hospitality to you again in the future . Thank you again for writing.

Kind regards,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Main Line area-Philadelphia, PA USA
Level Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed May 16, 2014 via mobile

I do not give this hotel five stars because it is a magnificent luxurious place. I give it five stars because I believe it exceeds every expectation of the business traveler. It is in a great location with a lot to do, it is a beautiful property with great rooms. The designers thought of everything in the room from multiple electrical outlets to body jets in the shower. Also great water pressure and soft water. The staff is extremely friendly and helpful and I cannot say enough about them. I was at the hotel for a two day conference and even the conference food was delicious. In my opinion, this is one of the best hotels I've stayed at in a long time.

Stayed May 2014, traveled on business
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 24, 2014
Andrew S,
Many thanks for your enthusiastic review of Renaissance Raleigh North Hills. I appreciate you taking the time to highlight the areas our staff and hotel exceeded your expectations. We’re thrilled to be ranked as one of the best hotels you’ve experienced and we hope you’ll visit us again soon. Thank you again for writing.

Kind regards,
Richard Rose, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, NC
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed May 9, 2014

I stayed here for two nights for a business meeting and had an excellent stay. The hotel is located in a mixed use development away from downtown, but is surrounded by shops and restaurants. The staff at the hotel were all very friendly, and check in/check out was very efficient, even with the influx of guests coming in for the meeting. The rooms are huge, clean and comfortable, with a number of upscale amenities (TV behind the bathroom mirror, multiple shower heads, and large office area). Public spaces are very nice, and although I did not visit the restaurant, the bar area is great. Parking is a bit of a challenge (plenty of it, just hard to figure out), and valet parking is very expensive, but once you get there, everything you need is withing walking distance. The hotel would be convenient to the Art Museum or the PNC Arena also.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yadkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 14, 2014
yadkin,
Sincere thanks for your complimentary feedback and review of Renaissance Raleigh. We're delighted to have had you as our guest and pleased to hear all the aspects that made for an excellent stay. We hope you'll return for another visit in the near future. Thank you again for your review.

Kind regards,
Richard Rose, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkersburg, West Virginia
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 30, 2014

The hotel itself was great. Clean, spacious. As soon as you walk in, you can tell it's a nice place. Breakfast in the morning had plenty of options. The rooms we used for our meetings were solid. And the location is perfect - right by restaurants, bars, and shopping. Great place all around.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review, May 9, 2014
Mark M,
Thank you for taking a moment to reflect on your Renaissance experience. We appreciate the opportunity to serve you, and we're pleased to know that our hotel and surrounding area perfectly suited your travel needs. We hope you'll have an opportunity to visit us again in the future. Thank you once again for your comments.

Kind regards,
Richard Rose, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Raleigh North Hills Hotel

Property: Renaissance Raleigh North Hills Hotel
Address: 4100 Main At North Hills St, Raleigh, NC 27609-5754
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Raleigh
#6 Business Hotel in Raleigh
#8 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Renaissance Raleigh North Hills Hotel 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Discover modern luxury among Raleigh North Hills hotels at the Renaissance Raleigh North Hills Hotel, mere steps from endless shopping, dining and exciting entertainment. From delightful service, to locally popular, eclectic cuisine by award winning Chef Dean Thompson, to specialty wedding services, whimsical sophistication abounds. This hotel in Raleigh North Hills is sure to please even the most discerning traveler or event planner, with plush comfort in every guest room and suite, and exclusive benefits for guests in Concierge Level rooms. Impeccable event planners will cater to your every whim in more than 8,000 square feet of function space, whether it be for your Raleigh wedding, meeting, reunion or special event. When dining at our Raleigh North Hills hotel, Flights Restaurant & Lounge is not to be missed, featuring southern fusion and more. Guests also enjoy the services and facilities of the full fitness center just next door, including swimming pool, cardio and weight rooms and fitness classes. ... more   less 
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Also Known As:
Renaissance Raleigh North Hills Hotel Raleigh

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