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“consistently great service” 4 of 5 bubbles
Review of Renaissance Raleigh North Hills Hotel

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Renaissance Raleigh North Hills Hotel
Ranked #18 of 84 Hotels in Raleigh
Certificate of Excellence
Cary, North Carolina
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“consistently great service”
4 of 5 bubbles Reviewed August 15, 2012

Elegant hotel located in a mall area that has the look and feel like a charming neighborhood. Service was great, staff helpful. Stayed here twice. March 2012 and Aug 2012. The concierge floor has an added perk of the lounge. Continental breakfast and snacks perfect for our family traveling with my husband on business. We thoroughly enjoyed our sleep and stay. We will likely stay there again at the end of August!

Room Tip: concierge floor if possible
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 35805Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, August 21, 2012
35805Anna,

Thank you for taking a moment and writing a delightful review about our hotel on TripAdvisor. I’m very glad to hear that you and your family had a pleasant stay with us and enjoyed breakfast in the Club Lounge for our Club Level guests. We hope to see you all again very soon.

Yours truly,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
    314
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    26
    12
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Chicago
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 bubbles Reviewed August 14, 2012

I stayed here for two nights recently. The hotel was located close to the highway, making it easy to get around the Raleigh area. Taxis are available, but seems easier if you had a car here. Also the hotel is situated in a large mall, walkable to shopping and restaurants. My room was clean and spacious with a view of the parking lot. I didn't interact with the staff much except on check-in and check-out, but they seemed pleasant enough. There was nothing that particularly impressed me, so from my travel experience I'd say the place was average overall and met my expectations. I'd stay again.

  • Stayed August 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jmleon72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, August 27, 2012
jmleon72,

Thank you for taking the time to write about your stay with us on TripAdvisor. We’re happy to have had you stay with us during your business trip to Raleigh and certainly hope to have you come and stay with us again.

Regards,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
148 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 5, 2012

Stayed here for business for about 4 nights. A fantastic location and a very clean room. I loved having the shops and restaurants around the hotel. The pool was very nice. I didn't like how the gym was a separate gym outside the hotel. The underground parking lot was an interesting feature. Also there was a TV in the bathroom mirror! what!? Great stay, no complaints except the wonderful view of the highway.air conditioning units but, someone has to stay in that room

  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, August 10, 2012
Greetings David C,

Many thanks for the kind words, and we are thrilled that you enjoyed your Renaissance experience. It appears you had the opportunity over the four nights to Discover many of the things that make Renaissance and North Hills such a special place. We look forward to welcoming you back again, and perhaps you can get a new look at North Hills from the even side of the building.

Cheers,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

Stayed here on the way to Charleston and Savannah on points. Excellent location to ammenities and shopping. Rooms are clean, modern and was that a TV in the mirror in the bathroom, too funny.

We didn't even make it to the restaurants after a pit stop at the club lounge for beverages and some nice snacks with a view of the local area.

Pool is large and indoors, the air is a little heavy when you first enter and the chlorine was a little high.

Nice place, and a would reccommend to stay when using points.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tomba_Teemu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, August 2, 2012
Greetings tomba_teemu,

Many thanks for the kind words on TripAdvisor, and more importantly I am thrilled that you enjoyed your Renaissance experience. It sounds like you found the best seat in North Hills at the Club Lounge. Points are precious, and I am very pleased to hear they were well spent. Hope to see you back on property, and you Discover something entirely new.

Best regards,
Richard Rose, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 26, 2012

I recently stayed at the hotel from July 23rd-25th. First impression of hotel that is was really nice and the lobby looked awesome. Went to front desk and my whole impression changed quickly. Agent was very dry and not very welcoming, secondly my co-worker was told her card was declined and when she went to sit down and contact the bank they told her the 526 had already been taken out by the hotel. The customer service agent never came over to her to say that her credit card had processed through and she had already spent 20 minutes on the phone with her bank trying to figure out what was wrong. That was not good customer service at all and I am sure it was very embarassing to my co-worker to be told that her card was declined and it really wasn't. My next issue would be the amenities: No microwave in room, no bathrobes, no mini-bar, no outside pool(inside pool area was extremely hot and muggy not comfortable at all), no continental breakfast, no free wi-fi, food at hotel sub-par, parking set up is not that great. Not impressed at all for the price!! I frequent hotels on a regular basis and I can usually spend about 150-165 and I will have all the amenities listed above and the hotel is absolutely awesome. Not happy will not stay and pay those prices again.

  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Aroundtheworld5701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
125 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

Stay at this property twice each year. Usually, just over night but the hotel is clean, quiet, staff is always kind and helpful. Pleanty of shopping and restraunt options within walking distance.
It is a little higher on the price side, but is worth it. My family and I look foward to our visits each year and can't wait to get back in December.

Room Tip: Higher floor rooms are usually more quite.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank familyoffive106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, July 30, 2012
Familyoffive: Delighted to have had you back on property. It is fantastic to hear of your continued loyalty to all things Renaissance. We hope each stay has given you something new to discover, and by December we will hope to have yet another stone unturned. Many thanks and we look forward to your return.

Best regards,
Richard Rose, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth City, North Carolina
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 24, 2012

I have stayed at this hotel for my birthday on several occassions. I am always pleased. It is a very elegant hotel. The rooms are beautiful and comfortable. It is in a great location with plenty of restaurants within walking distance. On Saturday mornings there is even a local farmers market within walking distance. There are specialty shops as well as a Target and cinema, too. Overall, it is a great place and location. Can't wait til next year's birthday.

  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tracie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Renaissance Raleigh North Hills Hotel, responded to this review, July 27, 2012
Dear Tracie: Happy Belated Birthday! Thank you for spending your special occasion with us. We’re glad you enjoyed your Renaissance lifestyle and our terrifically entertaining local area right out our front door. We look forward to seeing you again soon.

Sincerely,
Richard Rose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Raleigh North Hills Hotel

Property: Renaissance Raleigh North Hills Hotel
Address: 4100 Main At North Hills St, Raleigh, NC 27609-5754
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Raleigh
#6 Business Hotel in Raleigh
#8 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Renaissance Raleigh North Hills Hotel 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Discover modern luxury among Raleigh North Hills hotels at the Renaissance Raleigh North Hills Hotel, mere steps from endless shopping, dining and exciting entertainment. From delightful service, to locally popular, eclectic cuisine by award winning Chef Dean Thompson, to specialty wedding services, whimsical sophistication abounds. This hotel in Raleigh North Hills is sure to please even the most discerning traveler or event planner, with plush comfort in every guest room and suite, and exclusive benefits for guests in Concierge Level rooms. Impeccable event planners will cater to your every whim in more than 8,000 square feet of function space, whether it be for your Raleigh wedding, meeting, reunion or special event. When dining at our Raleigh North Hills hotel, Flights Restaurant & Lounge is not to be missed, featuring southern fusion and more. Guests also enjoy the services and facilities of the full fitness center just next door, including swimming pool, cardio and weight rooms and fitness classes. ... more   less 
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Also Known As:
Renaissance Raleigh North Hills Hotel Raleigh

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