My husband and I decided to go for a sort of stay-cation this weekend since his birthday was in the middle of the work-week. After reading several reviews on the Renaissance and how great everyone's stay had been; I figured this would be a perfect local getaway.... not so much.
First thing, the front desk doesn't take cash, a "new policy"... minor, yes, but probably something you should tell ppl when making their reservation... Obviously, if I'm staying here I have the money to pay for it, but if you're going to be choosey about how I do that; a heads up would be nice. p.s. Why ask me 'what form of payment I'd like to use' if the only form you accept is a credit card? (Let that swirl around for a minute...)
At any rate, when going on trips out of town (we live 2 hrs. away) I like to use cash to avoid heachaches when I get home... i.e. overcharging, and apparently with good reason b/c when I got home; they charged my account DOUBLE what I was suppose to pay and what my reciept reflected!!! I called, and the lady on the other end says, "Oh I get this call all the time..." "Well, maybe you all should make it a "new policy" to inform your guests BEFORE you overcharge them!" She proceeds to tell me that it's just an authorization and the REAL charge will hit in a few days as if I should be relieved. Guess what, if I can't use my money b/c of something you did, even if it's a temporary hold; I think I should know about that in advance. This crap completely unbalanced my checkbook. HELLO!
In addition to the money drama, the room was so subpar it was unreal! The toilet had a brown stain at the bottom of it which made me weary if it had been cleaned since the previous guests. Then I thought, how does a hotel toilet even get a stain like that IF it's being cleaned every day? As if that wasn't cause for pause, literally EVERY GLASS was filthy! Some glasses still had lip prints on them and one in the bathroom actually had something stuck on the inside of it! 1 word...GROSS! Needless to say, we used plastic cups for the rest of our stay.
The absolute number 1 thing, and debateably the ONLY good thing about this hotel was the location... plenty of things to do, eat, shop, dine, a movie theater all in walking distance. As far as the actual hotel itself, I would say the bed and the furniture were good. The furniture was dark wood and contemporary, and the bed was comfortable too. The coolest things had to be the keyed elevator and the tv in the bathroom mirror. We never actually used that tv but to see what the remote was for, and to be perfectly honest, I'd rather have a microwave than a bathroom tv. We went to dinner the night before and could have eaten our leftovers for lunch before checking out, but there was no MICROWAVE. Come on Renaissance, even the shabbiest of hotels listed on this very site have a microwave in every room. I mean really, for what you charge per night, that's the least you can do.
Chances are I won't be back... I think I'd atleast look into a few other places I've heard were nice before staying here again. Bottom line, when your hotel falls in a certain monetary category, it comes with certain expectations, and mine weren't met. Step your game up Renaissance. 1 word... disappointed. p.s. They also have the audacity to charge for valet... advice: park your own car, and take the elevator. =D Happy Traveling!
- Official Description (provided by the hotel):
- Discover modern luxury among Raleigh North Hills hotels at the Renaissance Raleigh North Hills Hotel, mere steps from endless shopping, dining and exciting entertainment. From delightful service, to locally popular, eclectic cuisine by award winning Chef Dean Thompson, to specialty wedding services, whimsical sophistication abounds. This hotel in Raleigh North Hills is sure to please even the most discerning traveler or event planner, with plush comfort in every guest room and suite, and exclusive benefits for guests in Concierge Level rooms. Impeccable event planners will cater to your every whim in more than 8,000 square feet of function space, whether it be for your Raleigh wedding, meeting, reunion or special event. When dining at our Raleigh North Hills hotel, Flights Restaurant & Lounge is not to be missed, featuring southern fusion and more. Guests also enjoy the services and facilities of the full fitness center just next door, including swimming pool, cardio and weight rooms and fitness classes. ... more less
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- Also Known As:
- Renaissance Raleigh North Hills Hotel Raleigh