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“DoubleTree Smoke filled room”

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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Ranked #14 of 86 Hotels in Raleigh
Windsor, United States
1 review
“DoubleTree Smoke filled room”
Reviewed March 10, 2014

Our room smelled like cigarette smoke when we entered. Even though this is a smoke-free hotel. The cigarette butts were still on the balcony. The hotel's solution was to send up air freshener instead of giving us a new room.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wendee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, March 12, 2014
Wendee T

Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient smell during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us in the future.

Bill
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1,149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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Puerto Rico
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 9, 2014

Stayed here for 3 nights for a conference. This was the first time I've stayed in a DoubleTree and was fairly surprised. From the start the welcome cookie was just a great touch, delicious too. Rooms were an adequate size and clean, my room had Tempur-pedic mattresses which seem hard at first but surprisingly comfortable to sleep in. Location is very good, walking distance to various good restaurants, North Carolina State University and even a 15 minute walk to downtown for some nightlife. I didn't get to try the food at a restaurant but during a gala dinner we were served and it was quite good. Next time I'm in town I would definitely consider staying here again!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PuertoricanTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, March 12, 2014
Puertorican Traveler,

A 5 rating from a Tripadvisor Senior Contributor is always highly valued. Your review points out many of the great things about this hotel. We always try to start with the warm cookie to get things going. Service, great location, free parking are all things that add up to a positive experience. Please come back!


Bill
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Turin, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2014

The food is amazing, and both, the kitchen service and the staff are great: very kind, well-disposed to help and friendly. By far the best food i tried in Raleigh. Ty for this incredible experience, i totally recommend it!

  • Stayed March 2014, traveled on business
    • Service
Helpful?
Thank Naomi_Eguiluz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, March 12, 2014
Naomi,

Glad you enjoyed a nice meal while on the road. Good food and good service are a winning combination! I talked to our Chef about your review and he remembered speaking to you personally. Safe travels

Bill
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Charlotte, North Carolina
Level Contributor
3 reviews
Reviewed March 4, 2014

We had a very pleasant check in and the free cookies was a nice surprise. The wait staff in the restaurant in the morning were really good and extremely friendly. Good experience overall. The only concern we had was our son is extremely allergic to cats and dogs and his eyes were bothering him in the morning and he was sneezing. We couldn't decide if someone had an animal in the room or brought in dander to the room from outside animals or if the down pillows made him feel allergic. Hmmm..

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lori O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, March 12, 2014
Lori O,

Thank you for the review and kind remarks about the staff. Just a FYI, we do have non-down pillows available upon request. Please come back and stay with us when visiting Raleigh.

Thanks

Bill
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Miami Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2014

Not very happy with this stay...many issues to say the least and many of these issues could have been corrected and were not within my 3 night stay...coming from someone who has managed several hotels and has worked in the hospitality industry.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank moralpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, April 18, 2014
Moralpt,

Sorry that you experienced some challenging issues during your stay. Looks like we missed an opportunity to turn a negative into a positive. Your review is important and one that will be shared with our team. The input from someone in the industry is valued.

Thanks
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, United States
2 reviews
Reviewed February 24, 2014

Great location to NCSU campus. Hotel staff very friendly and helpful. Rooms very clean and comfortable. Lobby and lounge area very nice. Good breakfast morning after stay. I would recommend for your next stay,

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, March 20, 2014
Douglas B

Thanks for the solid recommedation, couldn't ask for more. Please come back!!

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2014

Clean rooms, pretty reliable internet, and great bar/lounge staff make this a comfortable hotel. The breakfast is not great (canned juices, few high protein options), but it's okay. Parking can be tough during the day when their meeting space is in use. Bathrooms are tiny, with few toiletries -- like lotion -- provided. But location near NCSU can't be beat, and the staff are very friendly!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loro95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, February 24, 2014
Loro95,

Nice solid review, thank you. Clean hotel, friendly staff, good bar service, along with our great location sounds like a winning combination. Please come back.

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Property: DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Address: 1707 Hillsborough St, Raleigh, NC 27605
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#22 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn

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