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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
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Reviews (1,318)
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1,226 - 1,231 of 1,318 reviews
Reviewed February 17, 2013

I want to share with everyone about the excellent stay I had last week at this hotel.
It starts with the kindness of everyone at chech-in point, plus the care of a warm cookie which makes a difference, specially after many hours of flight. Furthermore the rooms are pretty much renovated, silent rooms, clean and comfort for a pleasant stay. The room service is excellent with great prices. The breakfast is also very good and offers variety for your diet or special desires.Congratulations to the manager and his staff! I recommend this hotel and will return many other times, for sure. Andrea Saud Martinez, São Paulo, Brazil

  • Stayed: February 2013, traveled on business
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5  Thank andrea m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Staff including Marie, Reginald, Tanya, Cynthia, Faizan and were all incredibly helpful.

Thank you! Came for a conference and got dry-cleaning taken care of and delivered to my door when I was short on time. Love the 8th floor view and balcony. Restaurant is great; room service is great; used the gym. Tanya was extra helpful at breakfast, Thank you!

Every single request was kindly met including late checkout due to a late flight.

You can get Y passes to a great Y next door.

Walking distance to grocery and shops and restaurants through cute neighborhoods.

Room Tip: 8th floor with downtown view for sunrise; other side for sunset.
  • Stayed: February 2013, traveled on business
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5  Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Warm greeting as well as warm cookies when we arrived. Staff was very accommodating when we needed feather-free pillows since I forgot to request that ahead of time. Excellent room service. Great location for events in downtown Raleigh especially for the price difference compared to other hotels. Ample close parking for no fee. If and when in Raleigh again I would definitely stay here.

  • Stayed: February 2013
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4  Thank Stan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

We absolutely loved the hospitality that we received from all Brownstone employees we came in contact with while visiting this hotel. We could not have been more satisfied with our service.
We experienced such great customer service and attention. Everyone was so personable. The renovations to the hotel look great!! Im not sure what the hotel looked like before but now it looks awesome. Rooms are comfortable and cozy. The hotel lobby is simply amazing and of course those warm Doubletree cookies are always waiting for you.

We can honestly say that we felt a connection from the time we saw a staff member from the time we left.

You definitely will be recommened to our family and friends!

Again we were blown away by the professionalism and AWESOME customer service and are extremely pleased with the staff!

  • Stayed: February 2013, traveled as a couple
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3  Thank Key_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

Relocated due to a business opportunity and stayed here for a month. It was close to my work, great location, wonderful and friendly staff from the front desk to the housekeeping, breakfast (Tonya was great!) and all the staff at the Harvest Grille Bistro were amazing. I ate at the Bristo every night! The food was amazing and reasonably priced. The chef was very accomadating on my preferences. Great menu choices. Everyone was such a delight and very helpful! I would recommend it to everyone. Will be sending other employees there in the near future.

Room Tip: Loved the rooms with the balcony. If you are "hot natured" get a room on a lower floor during the cold months since heat rises - it was a little harder for me to get the room to cool off, but opening the balcony door did the trick.
  • Stayed: January 2013, traveled on business
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3  Thank Tammy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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