i visited the extended stay on wake towne in north raleigh. to start, my room had a stinch from hell, ants and only one plate in the cabinet. on my first full day i went to service desk and asked if they had room freshener and bug spray, a iron and hangers, as mine were missing. The response was no, no and yes. I asked again if they had any bug spray and room freshner. the answer was no. i was given iron/hangers from another room and then i just went back to my room. that day i had left for the day and when i returned the front desk had bought some room freshener and i brought the lady to my room to smell the room. The answer was, somone had been cooking collard greens and they were left in the trashcan without the cleaning persons knowledge and caused the stinch. after my room was sprayed it smelt better, but later after leaving and returning again the stinch was back. i didnt want to argue too much about the ants as later they were found in my suitcase as they were in multiple locations in the room. i tried to enjoy the rest of my week until the day before check out . i had used the toilet and was temporarily locked in the bathroom for just seconds. i wiggled the door handle and was able to get out. I didnt think anything of this and went on with my day. On checkout day i used the toilet early inthe morning at arount 6am. Again i was locked in the bathroom and again i just thought to just wiggle the handle to get the door open. This didnt happen this time, i found myself stuck inside. The handle would not unlock the door and so i kept wiggling the handle to no avail.After 30 min i started banging on the bathroom wall which was next to the hallway of the hotel. After 20 or so minutes i heard a man trying to get into my room. He could not as i had the dead bolt on. He kept tangling with the door but to no avail. He went and came back to the door for about 30 mn and then asked me to open the door and i informed him that i was locked in the bathroom. i asked him to call the fire dept for help. This did not happen YET! He kept fumbling with the door and then there was silence. He had stopped trying and i did not hear him again. About another 30-40 went by during this time i kept banging, crying and yelling for help . No one came. At this time i was gettng hot and tired and scared. THEN i heard a ladys voice say, " ma'am, im here i will help you". She fumbled withthe door trying to unhook the dead bolt as well and i asked her to pls call 911. She went to do so , i kept banging and several minutes later i heard the door open and the bathroom door open as well. I fell out of the trapped room to the counter and yelled , "what took so long to get me out of there" ? The fireman asked if i was ok and i was but i was upset at this point. I asked the lady why didnt the guy just call 911? She had no answer . I checked my cell phone and it was 723am so i had been in there for 1.5hrs and thought that this was crazy and unacceptable. It is common sense to call for help if a guest is trapped. To end this review i will NEVER stay there again. NEVER! I left withing 30 min and took pics of the door handle.
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- Also Known As:
- Extended Stay America - Raleigh Hotel Raleigh
- Extended Stay Raleigh