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“Room smelled like too much air freshener”

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Wingate by Wyndham Raleigh North
Ranked #39 of 86 Hotels in Raleigh
1 review
“Room smelled like too much air freshener”
Reviewed July 22, 2013

The hotel was nice and clean. My only problem was the room stunk like air freshener. I have allergies and a very sensitive nose, so within 1/2 hour of being in the room, I had a nose bleed. I think if hotels use chemical air fresheners they should warn people - just like they do for nut allergies. Otherwise everything else was ok.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Thank Lucy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (27)
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  • Portuguese first
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English first
Richmond, Virginia
Level 5 Contributor
86 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed July 21, 2013

I booked a free Wyndham Rewards room at this hotel earned thru my numerous stays at Wyndham properties. I received almost no greeting from the front desk clerk, Ms. Horne, when I approached the desk. I repeated my name twice and she frankly appeared disinterested in serving me; she could not find the reservation. When I then handed over my email confirmation she did find the reservation. She informed me at that point that my room was not ready yet. Only after I inquired as to why that was the case did she state that the hotel had a major water break issue. This makes sense as the housekeeping folks (and the housekeeping was Outstanding, a VERY clean hotel) did not have water to properly clean the impacted rooms. I asked about an alternate room and she told me that I could I could not be re-assigned to a different room because free room bookings had to be assigned BY POLICY to the same class room (i.e. a King, in this case…and by the way the room was excellent, well-appointed). I found this claim puzzling and disappointed as my Marriott and Choice Hotel frequent stay experiences have been very good (e.g. I was upgraded twice when my room was not available with Choice and once with Marriott). I stated again that a double room (which books for the same cost) would be fine…can they make an exception for a Rewards member? She stated again, no. No apologies were remotely offered on her part.
I have now confirmed via Wyndham that re-assignment of rooms by a property because of an emergency situation is at the discretion of the property owner and should have been expected by a Rewards member. Ms. Horne appears to view loyal, frequent Wyndham customers as “spongers.”

To Mr. Harrison Foster, the General Manager: the industry classification for hotels in “Hospitality.” It is just not “housing” folks like a premium dorm room. You have a serious attitude problem at the front desk and it goes further than the incident above. When I came down for breakfast in the morning, a male (with necktie) clerk was present at an “unlighted” front desk. He did not recognize or nor make anything attempt to make eye contact with any customers. Finally, when I attempted to check out in the morning a bit later, the desk was dark and unmanned. I had to call the desk (using zero) using the house phone (on June 21) and then a clerk (it may have again been Ms. Horne) arrived with a raised eyebrow to check me out. No expression again; no thank you; nothing.

The big Pros of this hotel: excellent well-maintained facility and price value.
The HUGE negative: horrible front desk personnel; this is a regular problem with this hotel; note the reviews going back several years.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2 Thank DrBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Raleigh North

Property: Wingate by Wyndham Raleigh North
Address: 2610 Westinghouse Blvd, Capitol Blvd/Westinghouse Blvd, Raleigh, NC 27604-2471
Phone Number:
Location: United States > North Carolina > Raleigh
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Raleigh North 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Wingate By Wyndham Raleigh Hotel Raleigh
Wingate Hotel Raleigh

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