On a Sunday night on my way out of the hotels for dinner and as the elevator door opened I dropped my set of keys to my rental car. To my horror the keys went straight down the elevator shaft small opening where the door opens. In a panic as I was on business and had to be able to get in my car the hotel called the elevator company and in a couple of hours on a Sunday night they came out and retrieved my keys. Even though I was in a panic and wasn't in the friendliest of moods the front desk person Sara was helpful and professional during the entire episode. She contacted the hotel manager a Mr. joe Smiley and the hotel agreed to cover the charge to the elevator company. This is service above and beyond is is one reason my company uses this hotel to house all of our trainees here during a week long training class we have in Raleigh several times a year. I highly encourage anyone or business looking for lodging in Raleigh to stay at this wonderful hotel. Just don't be a dummy like me and take your keys out of your pocket until you get off the elevator.
- Official Description (provided by the hotel):
- Hyatt Place Raleigh North is the ideal hotel in the ideal location. we are located in trendy midtown and nestled just three miles outside of downtown Raleigh, only 15 minutes from the airport, and just a short drive to Research Triangle Park. During your stay, you can enjoy specialty Starbucks® coffee drinks and friendly conversation at the intimate Bakery Cafe'. A Host will happily assist you with orders from the 24-hour Guest Kitchen, which offers café-quality, made-to-order meals and snacks along with a complimentary hot breakfast daily. ... more less
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- Also Known As:
- Hyatt Place Raleigh - North Hotel Raleigh