Pros: There are quite a few restaurants and a decent mall within the vicinity of this hotel. There are also several stores (Kmart, Best Buy, Pier One Imports, T J Max, etc.)
Cons: The suite I reserved (which was suppose to sleep 6 people) did not seem like a suite but a room that was just large enough to fit 2 queen beds and a sleeper couch. If you are trying to save money and don't mind bunking with 5 of your closest friends / family, be warned the one bathroom is very small.
Although, the checkout time is 11:00am, the cleaning staff apparently will start cleaning the room at an earlier time if they knock on your door, you don't answer and they don't see any luggage in the room.
My sister and I decided to take most of our luggage down to the car (whatever we could carry in one trip) and then go out to breakfast. There was a gift basket left behind along with one of the room keys. We decided we would go back up after breakfast to get this item and check the room to make sure we weren't leaving anything behind.
When we came back the room door was open, the gift basket was gone and the room looked like it was being prepared to be cleaned. We saw a cleaning lady on the floor and asked her about the gift basket. She had placed the gift basket under her cleaning cart.
We weren't sure if anything else was left in the room and when we questioned her she didn't say much but only looked at us as if she didn't understand what we were saying. Her first language is Spanish but I suspect she knew exactly what we were asking.
Anyway, when we informed the desk clerk about what happened instead of an apology we received one excuse after another about why the cleaning staff enter the rooms before the checkout time.
We were told that she wasn't stealing the item but was going to bring it to lost and found and that because of the express checkout most people leave and forget to take some of their things. Since I don't know this person I would not know whether she was going to steal the gift basket or not; however, no one should assume that just because some customers leave their items behind that all will, especially if the official checkout time has not passed.
The "Terrible" rating is due to the desk clerks unprofessional and condescending attitude.
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- Also Known As:
- Comfort Hotel Pineville
- Comfort Suites Pineville
- Pineville Comfort Suites