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“Comfortable Bed, Friendly Staff”

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Hampton Inn and Suites Charlotte Pineville
Ranked #1 of 6 Hotels in Pineville
Certificate of Excellence
Reviewed October 12, 2013 via mobile

Stayed for two nights. The staff was friendly. Convenient location. The bed was comfortable and as their advertising states the sheets were clean. Two complaints - the bathroom, specifically the toilet, had not been cleaned at all. I called the front desk and they sent someone right away. I could tell the rest of the bathroom had only been cleaned with a half effort but as long as the toilet was clean I could deal. The continental breakfast leaves a lot to be desired. They do serve appetizers from local restaurants on some evenings which is a nice touch. This hotel probably would not be my first choice on my next trip but would stay again if necessary.

Stayed: October 2013, traveled on business
Thank RedLily1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 17, 2013

Dear RedLily1968,

Thank you for taking the time to write a review on TripAdvisor. We appreciate your positive comments on our friendly staff and clean sheets, and are very sorry that you were disappointed with the cleaniness of your bathroom. We try to be very viliant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn't happen again. Should travel bring you back to the area, we'd appreciate the opportunity to have you stay with us again. Thank you again for your time in providing feedback for your stay.

Mae

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469 - 475 of 586 reviews

Reviewed October 11, 2013

Room extremely clean and bed comfortable for multiple nights. Quiet for sleeping. Hot breakfast bar had varied choices. Their breakfast ladies are the best. Area has great restaurants such as Red Lobster and Harpers. and very nice 2 level Mall

  • Stayed: October 2013, traveled on business
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Thank bubbe2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 17, 2013

Dear bubbe2008,

Thank you for choosing the Hampton Inn & Suites Pineville for your recent visit! We appreciate your kind words about our beds, breakfast buffet and our wonderful breakfast ladies. Your kind words really help to motivate our team to be our very best. We look forward to your next visit!

Mae

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Reviewed October 8, 2013

The card on my HHonors account was stolen, so it was declined when the front desk tried to close my account. Instead of putting a note under my door, or addressing the issue at check out, the clerk/night auditor felt it was necessary to call me at 1am and wake me up to tell me to stop by the front desk before I left. Clueless.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hampton
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 10, 2013

Dear Michael M:

Thank you for writing a review of our hotel on Trip Advisor! Feedback from our guests tells us what we are doing right, what we are doing wrong, and how we can improve. We appreciate your suggestions and comments and look forward to seing you again soon.

Mae

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Reviewed October 8, 2013

Our stay at the Hampton Inn Pineville, SC was very comfortable and relaxing. The rooms were clean and well decorated and the bed was extremely comfortable. Our only comment against the hotel would be the type of Continental Breakfast available. A microwave type of breakfast sandwich was not up to our experience in the past at other Hampton Inns. All in all we have a great, comfortable stay on our way to Topsail Beach, NC.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 10, 2013

Dear Tom R:

We appreciate your kind words regarding the comfort, cleanliness and quality of your room. We are so glad you enjoyed your stay! I do apologize that our breakfast was not up to your standards. We appreciate you comments on the breakfast. Your feedback is very important to us and allows us to evaluate what we are doing right, what we are doing wrong, and how we can improve. Again, thank you, and we look forward to your next visit!

Mae

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Reviewed October 7, 2013

First I would like to commend Amber, Kimme, Nikki, Preston and Jaffael on their out standing service. Second I will mention I never stop and take the time to do these reviews so that shows how above and beyond this hotel is.
We just stayed friday and saturday night this past weekend. The hotel was very busy with not only our large wedding party but large baseball and hockey groups as well. Still with a packed house the service was unlike any we have ever received and everyone in our group made similar comments.
We have stayed at far more expensive hotels and never recieved this kind of service. The rooms were also very clean and comfortable. There are many nice sitting areas and an outside pool. A lot of free breakfast food choices with a fantastic staff service. This is a must stay in this area.

  • Stayed: October 2013
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Thank cantessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 10, 2013

Dear Cantessa:

On behalf of Amber, Kimme, Nicki, Preston, Jafad and our entire hotel staff, we were delighted to read your review! Given the very nature of the hotel business, the hours are long and demanding. Good service depends on good people being willing to give their very best at all times. As often as I try to tell my team how wonderful they are, it means so much more when a guest takes the time to write a review and specifically thank indivual people who went the extra mile to provide great service. Thank you for doing this. You made our day!

Mae

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Reviewed October 4, 2013

This hotel was wonderful! Rooms were very spacious and the beds were extremely comfortable. Breakfast was good and kept well stocked by the staff. Guest service was very friendly and efficient during the check in and check out process. Will definitely stay here again in the future!

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Hampton
Thank Amber H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 10, 2013

Dear Amber H:

Thank you for your wonderful review on Trip Advisor! We understand that your time is valuable and really appreciate you taking the time to write about your "Wonderful Experience". We look forward to your next visit!

Mae

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Reviewed September 24, 2013

We always try to stay at the Hampton Inn everywhere we go. They have the best beds, bedding and pillows of all the (reasonably priced) hotels. They wash their duvet covers, along with the sheets between every customer. None of those disgusting, ugly bedspreads that are ubiquitous at most hotels and motels. Also love their 100% satisfaction guarantee. The really stand behind it. The only complaint I have is that the windows don;t open, not even an inch, so you have to run the AC all the time.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hampton
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maenelson, General Manager at Hampton Inn and Suites Charlotte Pineville, responded to this reviewResponded October 10, 2013

Dear Amy P:

Thanks for being a great guest! We appreciate your kind words about our fresh and clean bedding. I'm sorry that our windows don't open but hope you will come back again soon!

Mae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Charlotte Pineville

Address: 401 Towne Centre Blvd, Pineville, NC 28134-8587
Phone Number:
Location: United States > North Carolina > Pineville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Pineville
#3 Business Hotel in Pineville
#5 Romantic Hotel in Pineville
Price Range: $91 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn and Suites Charlotte Pineville 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hampton Inn And Suites Charlotte Pineville Hotel Pineville
Hampton Inn Pineville
Pineville Hampton Inn

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