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“Would stayhere again”

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Best Western Plus Pineville-Charlotte South
Ranked #5 of 6 Hotels in Pineville
Certificate of Excellence
Charleston
Level Contributor
262 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Would stayhere again”
4 of 5 bubbles Reviewed September 24, 2012

Friendly staff & clean comfortable rooms. Our room had excellent comped internet, flat screen TV, comfortable bed...room was sufficient for our needs. The breakfast was high carbs (mostly sugar & bread), but did have some very ripe bananas. There were some nice fresh cookies & apples in the lobby on Monday through Thursday of our visit. We would stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muchfuntravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    90
    44
    18
    5
    3
See reviews for
50
27
11
49
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 3, 2012

Thoroughly recommended place to stay. Large, comfortable and well stocked room. Views of aeroplanes taking off and landing from nearby Charlotte airport but no outside noise whatsoever. Great location. Would definitely stay again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimorwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 9, 2012 via mobile

For the price, this is an excellent place to stay. It is easily accessible, the room was clean and neat, the bathroom was clean and well-stocked with towels and toiletries, and the staff was pleasant and helpful. To boot, the free breakfast was excellent and the free WiFi worked without any problems. We stayed two nights and housekeeping was efficient and thorough. I recommend this hotel highly. It is a great bargain.

Stayed August 2012
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blythewood, South Carolina
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 10, 2012

This is a great place to stay. I was treated great when I checked in. The room was clean and beds comfortable. It was a great location but back off main road so not hearing traffic at all. Staff was very friendly and helpful.

Stayed June 2012, traveled with family
Helpful?
Thank Sherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, FL
Level Contributor
5 reviews
3 hotel reviews
2 of 5 bubbles Reviewed July 6, 2012

What a ghastly experience!

We stay at H.I.X. several times per year and have NEVER encountered such a night. We had 2 adjoining rooms since our kids and grandson (15 mos.) traveled with us. The room next door was rented to a group of young men.

It started about midnight and went on until 5:30 a.m.!!! Loud music, banging on the walls, absolutely filthy language, girls in and out, doors slamming, yelling in the hallway, and stuff "going on" out on the parking lot.

We were actually afraid to complain since who knew what those people would do?

In the morning the desk clerk, ?manager?, and other staff knew about it. I was even told that they trashed the room and would be charged for it. Since we had 2 rooms for 3 nights, they could have at least comped one night.

My concerns are: Why did they rent to such a group? Why didn't they take action when they saw/knew there were people coming and going all night (unusual even for almost any motel in the area)?

This is not representative of H.I.X. at any other location. We've always been happy with our accommodations and we will continue to stay at H.I.X. but NOT in Pineville!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Plus Pineville-Charlotte South, responded to this review, August 5, 2012
Dear John H,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noises during your stay and for the poor customer service of the staff. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Lure, North Carolina, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 2, 2012

We have our quarterly sales meetings here as well as stay overnight once a month or so. I am never disappointed. They are consistant in the cleanliness of the rooms and facilities, always friendly, just a great place to stay! Great rates too!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 bubbles Reviewed July 1, 2012

And it was also slightly musty in my tiny room.

They have two types of rooms one with a work desk a must have for a business traveler so you get a smaller room. The larger room has more lounging room but no desk.

I’m used to Holliday Inn properties with a work desk and nice spacious rooms. Perhaps that has jaded me but these larger spacious rooms with work desks at other Holliday Inn properties also cost me less money.

The staff were nice and the breakfast was your standard Holliday Inn breakfast but this hotel will never be in my rotation of hotels because of the higher price, smaller room, no workout room and the tired rundown feel of the place.

If you are an employee of Holliday Inn and you are reading this. This hotel needs to be remodeled and upgraded or downgraded to a lesser property but this is not up to my standards of what a Holliday Inn should be.

Room Tip: There are cheaper better Holliday Inn choices in the Charlotte area.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gpphelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Plus Pineville-Charlotte South, responded to this review, August 4, 2012
Dear gpphelps,

Thank you for your stay with us and leaving a review. I am happy you had a pleasant experience with our hotel staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations as well as competitive rates to the area. We're sorry you found the hotel atmosphere, facilities and room accommodations less than satisfactory. We will review your feedback for possible modifications so to better accommodate our guest in the future.

Thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again.

Sincerely,

Zelyn N
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Pineville-Charlotte South

Property: Best Western Plus Pineville-Charlotte South
Address: 9825 Leitner Dr, I-485, Pineville, NC 28134
Phone Number:
Location: United States > North Carolina > Pineville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pineville
#4 Romantic Hotel in Pineville
#4 Family Hotel in Pineville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Pineville-Charlotte South 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Pineville, NC hotel's guests love our friendly staff! At the Best Western Plus® Pineville-Charlotte South our prime location is matched only by our Southern hospitality. Let an experienced, responsive staff oversee your stay so you can enjoy your vacation or conduct business from our hotel's convenient address in South Charlotte, NC. Corporate travelers appreciate our proximity to the Charlotte Douglas International Airport (CLT) and nearby LYNX Light Rail, which stops in the banking district and at the Charlotte Convention Center. Major businesses like Siemens and Honeywell, as well as the Carolinas Medical Center and Ballantyne Corporate Park, are also close to the hotel's property in Pineville, NC. Guests can use the free Wi-Fi access and the 24-hour Business Center to keep up with the office. Our hotel's patrons vacation in Charlotte, NC for the eclectic attractions and urban energy. Just 15 minutes from our location south of the city, you can hit highlights like Discovery Place and the NASCAR® Hall of Fame, stroll through the historic Fourth Ward and catch a Hornets game or concert at the Spectrum Center. For a day outside the city, drive 10 minutes to Carowinds. Start your morning at the free full hot breakfast bar or just lounge by the outdoor pool. Make the most of your trip to the "Queen City" by staying at our hotel's accommodations in Pineville, NC! ... more   less 
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Also Known As:
Holiday Inn Express Pineville Hotel Pineville
Holiday Inn Pineville
Pineville Holiday Inn

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