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“Great Service”

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Hilton Garden Inn Charlotte Pineville
Ranked #2 of 6 Hotels in Pineville
Certificate of Excellence
Reviewed April 5, 2013

This is a great hotel with exceptional customer service from check in to check out. I was traveling solo and arrived close to midnight and felt very safe at the property. The parking lot was well lighted and when I arrived to my room, a light was on as well. So nice to not have to walk into a dark room. If I had to travel to this area again, I would definatly return.

  • Stayed: March 2013, traveled solo
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Thank CHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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378 - 384 of 438 reviews

Reviewed March 18, 2013

I traveled to this hotel with a large group (50+). Initially there was an issue with the booking, they had us down staying until Sunday instead of Monday. The problem was resolved and the hotel wrote a nice apology letter to the people that were over our trip. Other than this little hiccup the hotel stay was great. It was very clean and the beds were comfortable. The breakfast was the best selection of breakfast foods I have ever seen,basically anything you could want for breakfast they had. They also leave fruits and tea/coffee/water in the lobby all day. The staff I dealt with was very friendly and made me feel welcome. I would definitely recommend this hotel to anyone staying in the area.

  • Stayed: March 2013, traveled with friends
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Thank TNTraveler2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

Hotel is clean, well-maintained, NICE! Loved the 24-hour lobby "extras" (coffee, tea, flavored water, fresh fruit). Hotel location is extremely convenient -- about 2 miles from the Charlotte light rail station (@ I-485) so the ride into Uptown Charlotte/Time-Warner Arena takes about 20 comfortable minutes. Light rail station has covered parking and obvious security. Also very close to excellent shopping mall & center plus most major chain restaurants (fast food and casual dining). Hotel parking is ample. Breakfast was 4 out of 5 stars. Huge wine and beer selection for evening enjoyment. Super friendly and helpful staff. Lobby tv's not too loud and lobby fireplace provided a homey and welcome touch. Would definitely recommend this hotel, and would definitely choose to stay again!

Room Tip: Room 513 had an in-room jetted tub -- large enough for 2 medium adults -- just right for soaking sor...
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  • Stayed: February 2013, traveled on business
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Thank CopperContessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

The hotel is about a 15 minute drive from the airport, staff was friendly, food was good, rooms clean. We were there for a meeting, only problem was that it took them 2 days to get the microphone working. The hotel is close to a lot of restaurants and shopping.

Room Tip: none...all rooms seemed as good the rest
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  • Stayed: January 2013, traveled on business
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1  Thank Marcyhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2013

The staff was very friendly, breakfast bar was awesome, couldn't ask for better for the price! Check it was speedy! At breakfast we had a special order for our friend and the cook made it with no issues! The food quality was great! Best omelet I have had in years! They worked with our group at this particular branch and did an awesome job!

  • Stayed: January 2013, traveled as a couple
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Thank Peg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Drywall work performed throughout 3rd floor in the evening? Really? Also, completely sub-par breakfast that isn't even built into the cost of staying here. Terrible wannabe 'sleep number' inflatable beds with a manual dial that cave in the middle of the mattress, poorly constructed bathrooms with caulking not even securing the main faucet into the tiled wall itself (seriously - it stuck out two inches from the tile surface when I turned on the shower).

Room Tip: Don't stay here. Period. Spend the extra $30 per night and find a suitable hotel. Even anothe...
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  • Stayed: January 2013, traveled on business
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Thank rms522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

Booked suite, got a king no suite; clarified w/ desk and moved. Wrong rate, clarified w/ desk. Bed is comfy and reception remodeling appears done...quite nice actually. Surprise...breakfast is NOT complimentary...ho ho ho. Exchange points for it???? Humm. Rest ok but will probably go to another similar property in future w/ fewer surprises. Day staff are great, friendly and helpful...

  • Stayed: January 2013, traveled solo
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Thank drjGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Charlotte Pineville

Address: 425 Towne Centre Blvd, Pineville, NC 28134-8587
Phone Number:
Location: United States > North Carolina > Pineville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Pineville
#3 Family Hotel in Pineville
#3 Romantic Hotel in Pineville
Price Range: $81 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlotte Pineville 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Charlotte Pineville hotel is only 10 minutes from Uptown and the Charlotte-Douglas Airport. Family friendly deluxe accommodations with special amenities including complimentary high-speed internet access, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, indoor and outdoor swimming pool, whirlpool, fitness center with state-of-the-art equipment and a 24-hour complimentary business center with secure PrinterOn printing. The Great American Grill®, serves freshly prepared breakfasts. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. ... more   less 
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Also Known As:
Hilton Garden Inn Charlotte Pineville Hotel Pineville
Hilton Garden Inn Pineville
Hilton Pineville

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