The hotel was nice; clean rooms; indoor pool; hot breakfast in the morning. However, the Choice Hotel internet booking is poor: the only rooms available were a king size bed with a roll away. I reserved the roll away and was charged for it via the internet days before we arrived. When we arrived, all the roll aways had already been given out. Even when I showed the desk clerk that I had reserved and paid for the roll away, she said sorry, gave me some sheets so my 6 year old daughter could sleep on the floor. She did not offer to put me in another hotel or anything. Because of that, I would not stay here again. I paid for my daughter to sleep on the floor. No manager called to apologize. The excuse was that the front desk cannot control who asks for the roll aways, even though one is already reserved and paid for by computer.
- Official Description (provided by the hotel):
- The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Pineville
- Quality Hotel Pineville