I booked a room originally for two nights through expedia. I had to cancel for the first night due to a change in plans. I called the hotel directly, specifically asked if I needed anything (different confirmation number etc..) The desk clerk told me "no everything was all set and you are set for Saturday only" I was in town for a concert and knew I had to either check in early or check in very late. I called the hotel that Friday to see about early/late check in policy. I was told since I had paid ahead of time I could check in as late as I wanted..my room was held for late check in ...SINCE I ALREADY PAID! 1:30AM exhausted and ready to crash...I go to check in and get a strange look from the desk clerk like I am an alien from space. We don't have any rooms left ma'am. Oh, well I have a reservation, I say. NO, you were a "no show" last night and room isn't available tonight. WTF!!! Because THEY don't have record of me cancelling Friday they will keep all my money...not to mention that has NOTHING to do with them not having my room available for SATURDAY. Do they care that they gave my room away that I already paid for and had to drive home 3 hours completely exhausted since every hotel was booked from there to China.... not one bit.... I have been chasing the manager trying to get my refund that I am clearly owed. I have proof of the cancellation phone call for Friday and a bank statement showing charges for the entire weekend....Plus if they don't think I called to cancel for Friday night then why on earth is my room not available for Saturday???? It is now day three of this headache and I am about to take legal action if I don't get my money back for NEVER staying there and following normal protocol.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Travelocity, Orbitz, Hotels.com, Hotwire, Priceline, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your SpringHill Suites Pinehurst Southern Pines reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Pinehurst Hotel Pinehurst
- Pinehurst Springhill Suites