I booked online for a conference held at the historic Pinehurst Resort (known as "Carolina" in their ads) and was assigned a room at their "Holly Inn", an adjacent property. When I attempted to check in at the Holly, I was told I'd been moved to the Manor. While it looked acceptable on-line, the Manor was not up to the standards I've come to expect from the Pinehurst Resort. The property was virtually empty. We were booked into a 4th (top)floor room along with the 3 - 4 other customers who had been "reassigned" to the Manor by hotel staff. When we returned to the property after dinner, it was dark except for a couple of lit rooms on the 4th floor, leading us to refer to it as the "Bates" which we did for the rest of our stay. The staff seemed more interested in talking to each other than they did in helping the customers. The floor in my room sloped so severely that during the course of the night I slid downhill in the bed, waking to climb back to the high side before starting my downward slide again. There was a very loud ice machine at the end of the 4th floor hallway. Breakfast was essentially nonexistent - cold, stale pastries and cold cereal. The three bright spots were the shower with it's excellent water pressure, the free wireless internet, and a TV that got ESPNU. When I spoke with front desk staff at the main property, they said that they did not take reservations for a particular property and were not able to move me to the Holly despite the fact that I had a printed reservation for that specific property. While my group will return to the Pinehurst Resort for their annual conference next year, I will not be staying there unless we can be guaranteed rooms in either the Carolina or the Holly.
- Official Description (provided by the hotel):
- Taking its cue from North Carolina's strong outdoors influence, the Manor feels like a sportsman's lodge. Stay a while, and you'll feel at home with a Southern sun room and lounge, and ample-sized guest rooms. It was one of Arnold Palmer's favorite spots, where he remembers visiting with his dad as a boy. ... more less