My second visit and I was so excited about the trip. The grounds continue to be manicured, but little else has improved. Customer service is dwindling rapidly and a hospitality course for employees is in order. For the prices they charge, I expect better than I received. Several areas of the hotel are showing age. Let's face it: dirt is dirt. Independent or chain affiliation makes absolutely no difference. Presence of management at every turn, but little, if any, conversation with guests as to how their stay is going or an occasional "hello." It's the basics that are lacking and what a shame. A gorgeous setting, but a severe lack of professionalism and display of genuine hospitality. A new suite property has opened just a short distance away from the Carolina and I may just have to "resort" to making my next reservations with them on my next visit. The product is brand new and I bet they are more appreciative of their guests than I found at Pinehurst. I am truly saddened about my most recent visit. It just shouldn't be this way. I trust others find I am wrong and improvements have been made prior to your visit.
- Official Description (provided by the hotel):
- Some say you can feel the spirit of Pinehurst as you turn onto Carolina Vista, the tree-lined avenue that leads to the Carolina hotel. This majestic century-old hotel with its signature copper cupola and sweeping verandas make you feel as though you’ve stepped back in time to an era when elegance defined grand hotels and resorts. Dubbed the “Queen of the South,” the Carolina has 274 Four-Diamond guest rooms including suites.Pinehurst Resort features nine golf courses, an award-winning Spa, a charming village, tennis, beach club and other amenities including an active Kids Club. Kids 12 and under stay and play golf free when staying in the same room as the parents. ... more less
- Reservation Options:
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- Also Known As:
- The Carolina - Pinehurst Hotel Pinehurst
- Pinehurst Hotel And Country
- Pinehurst Resort And Country