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“Rating is for customer service, not the gallery”

Penland School of Crafts
Asheville
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Rating is for customer service, not the gallery”
Reviewed May 21, 2012

Arrived shortly before noon yesterday. The gallery opens at noon on Sunday. One of the front doors was unlocked so we went in. The first employee just walked by us, no greeting, no welcome. The second employee announced to us that they did not open until noon, that is why the front door was locked. There are two doors in front, one was unlocked, otherwise we wouldn't have been able to enter. After making the locked door announcement, she then went on to say that we could stay, that was a nice comment, since by now it was noon and then she proceeded to say that they needed to eat their lunch. They both left the front of the gallery to go to a back room to eat lunch and chit chat. Really? When did open at noon, except for I need to eat my lunch enter the customer service realm. There are some very beautiful pieces of art in the gallery, unfortunately after the arrival lunch greeting from the employee I wouldn't have spent a dime. You will want to time your visit for later than noon on Sunday, even though that is what is posted as open time. Hopefully, this was just one bad employee and not indicative of the usual customer treatment. The gallery and grounds are very nice.

Visited May 2012
Helpful?
Thank trippy89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Boone, North Carolina
Level Contributor
160 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
“What a great jewell!”
Reviewed April 22, 2012

I expected some kind of hippie art colony and found a well run, organized oasis of North Carolina art and crafts. I highly recommend taking the tour of the grounds and seeing the great work that is being done! The facility also has a great food stop for healthy homemade lunch. Enjoy this spot on warm day and realize how great it is to live in these mountains!

Visited April 2012
Helpful?
Thank Wataugian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SprucePine
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Craft at it's Best”
Reviewed June 25, 2011

If you have a couple of hours to spend in Western North Carolina, do not miss a trip to Penland School of Crafts, (outside of Spruce Pine.) On Tuesday (10:30) and Thursday (1:30), free tours are offered beginning at the gallery and continuing through the 12 studios where classes are taking place. This tour includes visits to the following studios: drawing/painting, books and paper, photography, flamework, hot glass, wood, iron, print and letterpress, clay, metals and textiles. It a wonderful opportunity to experience craft and art in a beautiful area of Western North Carolina.

Visited June 2011
Helpful?
3 Thank rabbithop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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