Hilton should remove their name from this property. I have stayed twicve because I am a Hilton Honors member and the klocation is great. On the first visit they gave us a beautiful suite in the Inn. The problem was that there was no airconditioning (they knew this before they gave us the room) and there were no curtains or blinds on the windows, They moved us to a room in the "newer" part but it was quite dirty. the carpet was horrible in the hall and in the room. There was no airconditionng in the hall ways and the ice maker defrosted all over the hall.
Visit two.... wishfully thinking that it would be better, we revisted the hotel. We had a king room on the 4th floor. Again, the carpets were dirty and the room smelled terribly. It smelled damp and of over use of air freshener, which didnt work. The staff is friendly and the location if great... aside from that I can think of nothing good to say about this hotel. The smell was bad enough that my wife and i woke up felling ill. My previous experience with this hotle told me that the staff would be polite but do nothing so we endured as we were only here for 2 nights.
Hilton.... Are you listening....
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton