I'm writing from the hotel, in a top-floor king room with a balcony overlooking the harbor. The harbor is beautiful and serene. The hotel is a disaster. Carpets and upholstery are filthy; bedding is OK, although it's more like what you'd expect of Motel 6 than the Hilton. But the real problem is noise from the outdoor hotel bar. The music they're playing is so loud that I can hear it -- well -- even with the balcony door closed. We're in the midst of a thunderstorm, there are no customers at this bar, yet they persist in playing loud music. A colleague and I requested separately that they lower the volume at least until the rain stops. This elicited three phone calls from management to tell me that we should understand that "many establishments do this." (One patronizing phone call isn't enough?) Neither the Hilton website where I booked the room nor the front desk staff who checked us in informed us that the room came with a soundtrack that can be heard five floors up. The general manager offered to move my room, but I've been on a difficult business trip for two days and don't care to repack, move, and resettle tonight. Don't stay here. Ever. I know I won't.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton