We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
DoubleTree by Hilton Hotel New Bern Riverfront
Ranked #5 of 10 Hotels in New Bern
Marietta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Staff”
5 of 5 bubbles Reviewed July 14, 2014

The staff of this hotel is by far the best I have ever dealt with. We felt appreciated and comfortable the moment we stepped in the hotel. All hotels should have their staff treat customers this way. Plus the hotel is in the prime spot in the town, easy walking distance to all of the attractions and great restaurants.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Bradley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I am so happy to know that the staff made you feel welcomed during your visit. I hope we have the pleasure of you staying with us again. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,028 reviews from our community

Traveler rating
    322
    280
    209
    135
    82
See reviews for
208
322
37
355
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 12, 2014

The hotel is situated in a prime location. Close to restaurants and shopping. It sits on the River and for the rooms with river views and marina, its great. The hotel was undergoing a renovation and wasn't quite up to Hilton standards. When I booked this room as a river view, I was not aware that a balcony was not part of the room rate. In order to have a balcony with river view, an upgrade was necessary. Which I found out later. The cost was nominal and we opted for this. Balcony was very narrow and had no chairs. Upgrading was to include a refrigerator in the room, which it did not. Great restaurant on the premises and good size pool. Room was clean and a good size, but very noisey A/C unit.Would stay here again only after renovation.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank simplylovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to thank you for your recent stay and for taking the time to review the property. I apologize that we are unable to keep chairs on the balcony for safety purposes, but should we have the pleasure of you staying with us again, please call the front desk and they will have chairs brought up for you. I am happy you enjoyed the view, the restaurant and the pool during your visit. I have made our Chief of Engineering aware of the HVAC unit in the room and that is being addressed immediately. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasantville, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

I recently stayed at the Double Tree in New Bern, NC. Although the room was nice, I was a little disappointed in a few things. My room was not available to check-in until apparently 3pm, but I was in a wedding that started at 2pm, so clearly I couldn't check in at that time. Nobody offered to hold my luggage anywhere so I had to put it in the bride and grooms room. (a little annoying if you ask me). Also, I found a few spiders in the bathroom .. gross. Bed was comfortable, but all in all, it was nothing to write home about.

  • Stayed July 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to thank you for your recent stay and for taking the time to review the property. I apologize that your room was not ready before the 3pm check in but we certainly should have offered to hold your luggage. I also apologize for the spiders that were in your bathroom, I have brought this to the attention of our Director of Housekeeping and our Chief of Engineering so that it can be addressed immediately. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, United States
1 review
5 of 5 bubbles Reviewed July 9, 2014

I normally don't give Reviews but Double Tree was great and enjoy every moment in the hotel and the area. Will be back next July 4th. The only thing wrong which couldn't be helped was the construction going on in the hotel which took away some of the beauty of certain areas.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know you enjoyed your visit and we look forward to having you stay with us again. I can assure you that by next year our renovations will be done. Thank you and and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyattsville, United States
Level Contributor
5 reviews
5 of 5 bubbles Reviewed July 9, 2014

Came for family reunion July 4th weekend. It was a wonderful weekend. The hotel and staff were great. The banquet hall was efficently set up and the food was great. This is a really good property in a great location. Had fun at the club downstairs. Some folks complained about the noise from the club in their guest rooms.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lester H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I am so happy to know that our staff and your reunion were a success. I hope we have the pleasure of you staying with us again. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havelock, United States
1 review
4 of 5 bubbles Reviewed July 5, 2014

Service was great. Everyone went out of their way to make our stay as pleasant as possible. They are renovating the hotel and we were lucky enough to get one of the renovated rooms. The room was nice. The only problem we had was with the TV reception. We stayed 11 days and had TV reception only 1 night. I understand that they have a contract with Direct TV which will expire in 4 months. I urge them to buy out the contract and go with another provider. This is just unacceptable for a Hilton Hotel. We were never able to pick up the local New Bern Channel, and the TV reception only stayed on for about 10 minutes at a time. Then it would go off for hours. It was not just our room, it was the same in the Bar and on other public TV's in the hotel as well. It was just annoying to not be able to follow the news, some sporting events and local happenings on the local news.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peggy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to thank you for your recent stay and for taking the time to review the property. I am happy to know our staff made you feel welcomed during your visit. I also would like to apologize for the issues you faced with our TV programming. I have brought this to the attention of our General Manager and our Chief of Engineering. I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 2, 2014

If you have traveled a fair amount, then you know sometimes things can go wrong. Our stay at this hotel was one of those times. Our first assigned room was freezing ( a waste of energy) and smelled of strong air fresher or cleaning solvents. No windows opened.Moved to another room where the air conditioner was broken and the ceiling leaked.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Jude R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, July 15, 2014
Good Afternoon

I wanted to thank you for your recent stay and for taking the time to review the property. I apologize for the issues you faced with the HVAC in both room and that there was a look also. I have brought this to the attention of our General Manager, Chief of Engineering and our Director of Housekeeping so they can be addressed immediately. Thank you again and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Bern hotels

Hotels you might also like...
Travelers also viewed these New Bern hotels
0.3 mi away
Courtyard New Bern
Courtyard New Bern
#3 of 10 in New Bern
4.5 of 5 bubbles 283 reviews
2.3 mi away
Hampton Inn New Bern
Hampton Inn New Bern
#1 of 10 in New Bern
4.5 of 5 bubbles 558 reviews
0.3 mi away
BridgePointe Hotel And Marina
Show Prices
Show Prices
Show Prices
2.3 mi away
SpringHill Suites New Bern
1.6 mi away
Comfort Suites New Bern
Comfort Suites New Bern
#6 of 10 in New Bern
4.0 of 5 bubbles 207 reviews
3.3 mi away
Candlewood Suites New Bern
Candlewood Suites New Bern
#7 of 10 in New Bern
4.0 of 5 bubbles 76 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel New Bern Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Property: DoubleTree by Hilton Hotel New Bern Riverfront
Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com and Travelocity so you can book your DoubleTree by Hilton Hotel New Bern Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing